Showing results by author "Joseph-A Michelli" in All Categories
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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Brilliant
- By Placeholder on 06-12-20
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release Date: 16-12-14
- Language: English
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Regular price: ₹844.00 or 1 Credit
Sale price: ₹844.00 or 1 Credit
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Unabridged
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One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Release Date: 30-04-14
- Language: English
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Regular price: ₹844.00 or 1 Credit
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release Date: 06-12-15
- Language: English
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Regular price: ₹844.00 or 1 Credit
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Written by: Joseph A. Michelli
- Narrated by: Dick Hill
- Length: 52 mins
- Unabridged
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You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty - all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine.
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Narrated by: Dick Hill
- Length: 52 mins
- Release Date: 07-08-21
- Language: English
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Regular price: ₹469.00 or 1 Credit
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
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The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Release Date: 25-07-14
- Language: English
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Regular price: ₹844.00 or 1 Credit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Written by: Joseph A. Michelli
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Unabridged
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Release Date: 10-08-21
- Language: English
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Regular price: ₹586.00 or 1 Credit
Sale price: ₹586.00 or 1 Credit
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Written by: Joseph A. Michelli
- Narrated by: Jonathan Yen
- Length: 6 hrs and 2 mins
- Unabridged
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With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there—the "partners"—and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to reach out to entire communities, listen to individual workers and consumers, and seize growth opportunities in every market. Filled with insider stories, eye-opening anecdotes, and solid strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Narrated by: Jonathan Yen
- Length: 6 hrs and 2 mins
- Release Date: 11-10-22
- Language: English
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Regular price: ₹586.00 or 1 Credit
Sale price: ₹586.00 or 1 Credit
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Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]
- 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal
- Written by: Joseph A. Michelli
- Narrated by: Gerardo Quiroz
- Length: 9 hrs and 25 mins
- Unabridged
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Starbucks, una de las marcas más reconocidas y admiradas del mundo, transformó por sí solo el servicio ordinario de la venta del café en un fenómeno cultural, como resultado de las prácticas ejemplares de liderazgo de la empresa. Joseph Michelli, autor del Wall Street Journal, USA Today y el superventas de BusinessWeek, The Starbucks Experience, explica que el éxito internacional de Starbucks comienza con una promesa: inspirar y nutrir el espíritu humano: una persona, una taza y un vecindario cada uno a la vez.
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Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]
- 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal
- Narrated by: Gerardo Quiroz
- Length: 9 hrs and 25 mins
- Release Date: 22-12-20
- Language: spanish
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Regular price: ₹668.00 or 1 Credit
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Written by: Joseph A. Michelli
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Unabridged
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In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Release Date: 21-07-21
- Language: English
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Regular price: ₹586.00 or 1 Credit
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Unabridged
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In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Release Date: 14-07-21
- Language: English
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Regular price: ₹586.00 or 1 Credit
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
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It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Release Date: 26-03-24
- Language: English
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Regular price: ₹749.00 or 1 Credit
Sale price: ₹749.00 or 1 Credit
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