Showing results by narrator "Kimberly Farr" in All Categories

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. 

From one of our most acclaimed and original colonial historians, a groundbreaking book - the first to look at the critical "long year" of 1774 and the revolutionary change that took place from December 1773 to mid-April 1775, from the Boston Tea Party and the First Continental Congress to the Battles of Lexington and Concord.

Grace knows what people see. She’s the Cinderella story. An icon of glamor and elegance frozen in dazzling Technicolor. The picture of perfection. The girl in white gloves. But behind the lens, beyond the panoramic views of glistening Mediterranean azure, she knows the truth. The sacrifices it takes for an unappreciated girl from Philadelphia to defy her family and become the reigning queen of the screen

With her signature humor and compassion, A. M. Homes exposes the heart of an uneasy America in her new collection - exploring our attachments to each other through characters who aren't quite who they hoped to become, though there is no one else they can be. In 'A Prize for Every Player', a man is nominated to run for president by the customers of a big box store while he and his family do their weekly shopping.

Check it out: not just a book about sex, but a look at girl culture by teenagers. No stuffy school textbook. No nosy adults. Just a diverse group of teen girls from a community youth project who had questions about sexuality. To find answers, they collected stories, poetry, and artwork from other youths. They also interviewed frontline health experts to get solid facts about the personalities and pressures that young women have to deal with. It's a great mix of real-life examples and life-saving info.

As the fiftieth anniversary of President Kennedy's assassination draws near, the events of that fateful day will undoubtedly be on the minds of many throughout the world. Here Dean Owen curates a fascinating collection of interviews and thought-provoking commentaries from notable men and women connected to that notorious Friday afternoon. Those who worked closely with the president, civil rights leaders, celebrities, prominent journalists, and political allies are among the nearly one hundred voices asked to share their reflections on the significance of that day and the legacy left behind by John F. Kennedy.

In 1896 Norwegian American Helga Estby accepted a wager from the fashion industry to walk from Spokane, Washington to New York City within seven months in an effort to earn $10,000. Bringing along her nineteen year-old daughter Clara, the two made their way on the 3500-mile trek by following the railroad tracks and motivated by the money they needed to save the family farm. 

For many of us, our schedules are chaotic and overcommitted. Here, Susanka shows us that it is possible to take our finger off the fast-forward button. She reveals that form and function serve not only architectural aims but life goals as well. We quickly discover that we have all the space and time we need for the things in our lives that really matter. But perhaps the greatest reward is the discovery that small changes can yield enormous results.

Best-selling novelist Cindy Woodsmall might seem to have little in common with Miriam Flaud, a woman immersed in the culture of Old Order Amish. But with nine children and almost 60 years of marriage between them, Cindy and Miriam both have found the secrets to facing life with strength and grace. Whether enduring financial setbacks, celebrating new babies and times of prosperity, grieving the crushing losses in the deaths of family and friends, or facing disappointments with their respective communities—through it all they find guidance for each day by looking to God.

German immigrant and farm wife Hulda Klager possesses only an eighth-grade education - and a burning desire to create something beautiful. What begins as a hobby to create an easy-peeling apple for her pies becomes Hulda’s driving purpose: a time-consuming interest in plant hybridization that puts her at odds with family and community, as she challenges the early-twentieth-century expectations for a simple housewife.

Published to coincide with Pope Francis' Year of Mercy and the Vatican's canonization of Mother Teresa, this new book of unpublished material by a humble yet remarkable woman of faith whose influence is felt as deeply today as it was when she was alive offers Mother Teresa's profound yet accessible wisdom on how we can show mercy and compassion in our day-to-day lives.

Since its publication on September 30, 1868, Little Women has been one of America's favorite stories. While we now think of it as a girls' book, it was initially read by both boys and girls, men and women of all ages. Professor Anne Boyd Rioux, who read it in her 20s, tells us how Louisa May Alcott came to write the book and drew inspiration for her story from her own life. Rioux sees the novel's beating heart in its honest look at adolescence and its inspiring vision of young women's resilience and hope.

From Pasadena to Cambridge to New York, Washington, D.C., India, Ceylon, Paris, Marseilles, Santa Barbara, and Maine, Bob Spitz re-creates an extraordinary life. He takes us beyond the image of Julia as the tall, eccentric woman with a funny voice who taught America how to cook, to establish her as a genuine rebel and beloved icon, a woman who redefined herself in middle age, helped to change the role of women in America, set the standard for how to create a public personality in the modern media world.

Fiorina shares the lessons she's learned from both her difficulties and triumphs. Drawing on her experience as a pioneering business and nonprofit leader, a politically active citizen, and a parent, she diagnoses the largest problem facing our country today: untapped potential. Too often American men and women are held back by systems that prevent them from working and flourishing. Too many people lose hope for themselves.

The suspenseful tale of two courageous kids and one inquisitive scientist who teamed up to stop an epidemic. Eel has troubles of his own: As an orphan and a “mudlark”, he spends his days in the filthy River Thames, searching for bits of things to sell. He’s being hunted by Fisheye Bill Tyler, and a nastier man never walked the streets of London. And he’s got a secret that costs him four precious shillings a week to keep safe. But even for Eel, things aren’t so bad until that fateful August day in 1854.

Donny Herbert was a hardworking Buffalo city firefighter who, in December 1995, was searching the attic of a burning house when the snow-laden roof collapsed. For six minutes he was without oxygen. A beloved husband, a father of four boys, Donny fell into a vegetative state that lasted nearly a decade. He was, for all practical purposes, gone. Until one day, in April 2005, when he woke up and spoke almost nonstop to his family and loved ones for nearly 18 hours.

Twenty-nine-year-old Sophie Diehl is happy toiling away as a criminal law associate at an old line New England firm where she very much appreciates that most of her clients are behind bars. Everyone at Traynor, Hand knows she abhors face-to-face contact, but one weekend, with all the big partners away, Sophie must handle the intake interview for the daughter of the firm's most important client....

Lady in Red is the long-awaited collection of behind-the-scenes stories of one of the most influential first ladies in modern history - Nancy Reagan. Lovingly compiled by longtime close confidante and aide Sheila Tate, the audiobook provides a rare and much-anticipated look into the personal life of the president's wife, from her daily routines and travels as first lady to her friendships and deep influence in the Reagan White House. 

Containing forty-one stories and extensive author's notes, Collected Stories is the definitive compilation of Lewis Shiner's short work.

We live in a world of near-universal acceptance that once our lives on the Earth come to an end, we continue to a greater world. Whether that destination is called heaven, nirvana, or simply the other side, tradition teaches us that there is, in most cases, a fairy-tale ending to life, a place where joy and harmony reign supreme. Yet, as this book attests, there is still more to heaven and Earth than is dreamt of in our philosophies.