Showing results by narrator "Sean Pratt" in All Categories

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

The world is always changing, and you have two options: rail against it - and blame government, big business, and foreign countries for something you can't control - or recognize the evolving world and get to work making the most of the opportunities change brings. While you can't stop change, you can profit from it, and MoneyShift: How to Prosper from What You Can't Control is your one-stop guide to finding out how. Investing successfully means figuring out where new opportunities are emerging.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

The problem isn’t that liberal authors present their opinions or interpretations of history from an obvious left-wing bias. Students learn, for example, that the Founding Fathers were elitists who drafted the Constitution in order to protect their own economic interests; that Lincoln issued the Emancipation Proclamation only because he needed black soldiers; that racist groups such as the KKK represented our society in the early twentieth century.

Napoleon Hill's 17 Essential Principles of Personal Achievement have served as an encouraging and illuminating guide for those seeking to improve all areas of their lives for more than half a century. Lessons on Success is the book that keys listeners into Hill's distinct thought process - this is the complete and unabridged mind-power method for achieving your goals.

Admittedly small and vulnerable, PT boats were, nevertheless, fast - the fastest craft on the water during World War II - and Dick Keresey's account of these tough little fighters throws new light on their contributions to the war effort. As captain of PT 105, the author was in the same battle as John F. Kennedy when Kennedy's PT 109 was rammed and sunk. The famous incident, Keresey says, has often been described inaccurately and the PT boat depicted as unreliable and ineffective.

Created as a primer for the beginning actor, To Be or Wanna Be takes you on a journey that reveals the path to becoming a successful actor, as well as how to avoid the pitfalls of the starving artist. Beginning with the simple, yet important distinctions of how to take control of your career, and through personal anecdotes of how he discovered them, Sean Pratt guides you toward the more complex and powerful concepts that will make all the difference in your future success as an actor.

The Civil War posed a critical test of the young nation's character, endurance, and will to survive. Coming only two generations after the nation's founding, the secession of Southern states challenged the very existence of the United States. "America's most monumental drama and morality tale" comes alive in this brilliant collection from America's leading history magazine, as selected by its current editor-in-chief, Edwin S. Grosvenor.

This chapter begins with Lincoln's fight for a seat in congress against two other Whig candidates. This part of his life is notably marked by domestic disturbances, many of which shaped people's idea of Lincoln, the man. Taking a pro-tariff stance in his campaign, he is elected to congress in 1846. We learn of his affinity to poetry, which he avidly read and wrote, and see the development of the 'old Abe' archetype.

This point in Lincoln's life is marked by a sudden return to the practice of law. Highly moral and judicious, he often took little or no money for cases, and would not represent a client if he didn't believe in his case. Lincoln tried to settle many cases out of court. He developed a persona of being affable and open, especially to juries, giving him a noted advantage. He also served on the circuit courts, where lawyers had to prepare cases quickly and where lodging was often quite difficult to find.

Workplace teams are supposed to harness employees' talents to tackle challenges. But the reality often falls short... Now imagine having a team where everyone steps up and performs all of the leadership tasks. Imagine a team that is constantly sharing knowledge and pushing the envelope. A Team of Leaders tells listeners how to design systems that nurture the leadership potential of every employee - the key to creating high-performance teams.

Cowritten by a patient who experienced transformative relief from trauma through EMDR therapy, and a world-renowned psychologist who explains exactly how and why EMDR works, Every Memory Deserves Respect provides clear information while offering inspiration and hope. Through compelling science and personal stories, we learn how trauma is stored in the brain and body, continuing to cause pain and suffering, and how EMDR frees us by repatterning our thinking and emotional reactions.

Over the years, author Steve Gottry has discovered 13 significant “you can’ts.” These 13 are deceptively simple. They are also simply deceptive. Most of us, in failing to achieve them, feel that we have been defeated by events and circumstances that we should have been able to control. But the problem has nothing to do with our inability to control things around us, and everything to do with how we deal with, and eventually accept, what we can and can’t do. This book is about living a life of contentment, by moving beyond your expectations and limitations.

In this inspiring book, founders of The Holistic Life Foundation Ali Smith, Atman Smith, and Andres Gonzalez describe how they have spent the past twenty years teaching yoga, meditation, and breathwork to thousands of at-risk kids in Baltimore schools helping them to develop deep reserves of patience, empathy, resolve, and—when needed—the righteous anger that fuels deep structural change. Their work has received wide national attention due to their remarkable results.

In World War II, over 12,000 Protestant ministers, Catholic priests, and Jewish rabbis left the safety of home to join the Chaplain Corps, following the armed forces into battle across Europe, Asia, North Africa, and the high seas. These are the personal stories of some of the bravest and most selfless men who served. All of them battled the pain of separation from their own loved ones as they gave some of the best years of their lives to keep the military personnel spiritually awake, morally fit—and prepared to make the journey from this world to the next without fear or despair.

How smart companies are opening up strategic initiatives to involve front-line employees, experts, suppliers, customers, entrepreneurs, and even competitors.