Showing results by narrator "Timothy Andrés Pabon" in All Categories

Classic fables take on new meaning as five of today’s most original bestselling authors serve up some deliciously modern twists. New reflections on evil queens, charmless princes, and star-crossed lovers branch out in provocative and enchanting directions. Follow the path and see where it leads... 

Ruth Mosby is the VP of operations at Serenity Acres, where the privileged elite go to die. For a hefty fee, wealthy retirees can live the good life in this posh Santa Barbara community - even after they outlive their money. Ruth thinks this is a fine arrangement, but the savvy new boss has a new rule: if you can’t pay, you can’t stay. Ruth is deeply disturbed when destitute residents start dying at an alarming rate, as if on cue.

Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.

Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict. 

In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. He describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement".

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

This highly enjoyable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others - factors that can make or break careers.

Existing narratives about how we should organize are built upon, and reinforce, a concept of "good management" derived from what is assumed to be a fundamental need to increase efficiency. But this assumption is based on a presentist, monocultural, and generally limited view of management's past. A New History of Management disputes these foundations. By reassessing conventional perspectives on past management theories and providing a new critical outline of present-day management, it highlights alternative conceptions of "good management".

Being a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment that you never imagined possible.  

For millions of Americans affected by gluten-related disorders, consuming gluten, the complex protein found in wheat, rye, and barley, can be hazardous to their health. Dr. Alessio Fasano, founder of Massachusetts General Hospital's Center for Celiac Research, reveals the latest developments in scientific research and treatment, and the answers they provide. This groundbreaking, authoritative guide is an invaluable roadmap for the newly diagnosed, for those already dealing with gluten-related issues, and for anyone who thinks they may have an issue with gluten. 

The Portal explores how meditation and mindfulness will unlock your power, grow your compassion for those around you, and awaken your thirst for change. Sharing personal stories from six people who healed their lives through meditation, as well as compelling insights from some of today’s most innovative thinkers, The Portal shares a vision for humanity transformed.  

The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.

T. R. Fehrenbach brilliantly delineates the contrasts and conflicts between the many Mexicos, unraveling the history while weaving a fascinating tapestry of beauty and brutality: the Amerindians, who wrought from the vulnerable land a great indigenous Meso-American civilization by the first millennium BC; the successive reigns of Olmec, Maya, Toltec, and Mexic masters, who ruled through an admirably efficient bureaucracy and the power of the priests, propitiating the capricious gods with human sacrifices; the Spanish conquistadors, and much more.

The future of our cities is not what it used to be. The modern-city model that took hold globally in the twentieth century has outlived its usefulness. It cannot solve the problems it helped to create - especially global warming. Fortunately, a new model for urban development is emerging in cities to aggressively tackle the realities of climate change. In Life After Carbon, urban sustainability consultants Pete Plastrik and John Cleveland assemble this global pattern of urban reinvention from the stories of 25 "innovation lab" cities across the globe.

Making Money with Music gives you over 100 revenue streams and the knowledge on how to tap them. Whether you're a solo artist, band, DJ, EDM producer, or other musician, this book gives you strategies to generate revenue, grow your fan base, and thrive in today's technology-driven music environment. Plus, it lists hundreds of services, tools, and critical resources you need to run your business and maximize income.

The American economy is strong in large part because nobody believes that America would ever default on its debt. Yet in 1933, Franklin D. Roosevelt did just that, when in a bid to pull the country out of depression, he depreciated the US dollar in relation to gold, effectively annulling all debt contracts. American Default is the story of this forgotten chapter in America's history. 

Detonate explains how organizations built up bad habits, identifies which ones masquerade as "best practices", and suggests alternatives that can contribute to winning in the marketplace. With a focus on optimism and empowerment, it focuses on an approach and mindset which are critical to successfully compete in an era characterized by profound technological advances and uncertainty. 

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game. 

In January 2017, Donald Trump signed an executive order stopping entry to the United States from seven predominantly Muslim countries and dramatically cutting the number of refugees allowed to resettle in the United States each year. The American people spoke up, with protests, marches, donations, and lawsuits that quickly overturned the order. But the refugee caps remained. In The Displaced, Pulitzer Prize-winning writer Viet Thanh Nguyen, himself a refugee, brings together a host of prominent refugee writers to explore and illuminate the refugee experience.

It's all about cheating - the biggest threat to intimacy. Typically, men are good at creating rifts in relationships but terrible at mending them, especially after they've repeatedly betrayed their partner through sexual infidelity. For the most part, cheating men are both intimacy-challenged and empathy-challenged, and, as such, they lack the skills needed to overcome the damage wrought by their infidelity. Robert Weiss has spent over 20 years in the treatment of sex and intimacy issues. He's helped both cheating men and their betrayed spouses....