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Ben Meredith is a Customer Support wizard: the kind of guy who obsesses about people loving your product or service. But it doesn't stop there: He's passionate about everyone who comes to work in tech enjoying their work, from the lead engineer down to the most recent support hire.
He's been in Customer Support full-time since 2014, when he took a job as a Customer Support agent "as a foot in the door." The longer he spent in CS, the more he grew to love it, and he's now led teams across 5 separate brands (ranging from SaaS to distributed product) through a system of technical support that has resulted in extremely high customer satisfaction alongside record-low team member churn.
He lives in rural South Carolina with his wife and three boys.
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