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Bob Roark is a bestselling co-author with Brian Tracy (The Success Blueprint) and the bestselling author of The Grove Method for ITSM Excellence and The Grove Principles for ITSM Excellence. He is also the author of The Grove Metrics for ITSM Excellence, the latest book in the Grove leadership series.
With more than 25 years of leadership across enterprise, government, and education, Bob is known for helping organizations move from reactive service delivery to resilient, trusted systems. He has led large, globally distributed ITSM organizations, supported hundreds of thousands of users, and guided complex service environments through transformation using platforms such as ServiceNow, Remedy, and Cherwell.
Bob’s work explores how leadership decisions, metrics, and system behavior shape trust, time, and long-term outcomes. His writing gives executives language for what they often sense long before dashboards confirm it.
Through his books and advisory work, Bob helps IT leaders move beyond firefighting toward sustained clarity, credibility, and results that endure.
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