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Donna Weber is a globally recognized customer value expert with a decades-long track record of success as a strategic consultant to high-growth companies.
Widely recognized as an early pioneer in customer retention, she was the first to define customer onboarding as a strategic discipline. Her Orchestrated Onboarding® framework is the industry’s go-to model for transforming post-land value delivery into a strategic lever for growth. Her bestselling book, Onboarding Matters, is considered a definitive guide to post-sale customer success.
Renowned for her approach to turning customers into loyal champions, companies bring Donna in when they’re ready to level up by moving fast in the right direction. Her relentless focus on the customer helps them scale smarter by delivering on the lifetime value they promise from day one.
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