Sarah E. Toms
AUTHOR

Sarah E. Toms

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Sarah E. Toms is Chief Learning Innovation Officer at IMD where she leads the Learning Innovation and AI strategy, and former executive director and co-founder of Wharton Interactive. She is a demonstrated thought leader in the educational technology field, fueled by a passion to find and develop innovative ways to make every learning environment active, engaging, more meaningful, and learner-centered. She has spent more than twenty years as a leader in the technology sphere, and was an entrepreneur for more than a decade, founding companies that built global CRM, product development, productivity management, and financial systems. In addition, she is coauthor with Peter Fader of The Customer Centricity Playbook. She is dedicated to supporting women and girls in the technology field through her work with several women in tech organizations and initiatives.
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  • The Customer Centricity Playbook cover art

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