How do I show my team I’m listening when I don’t agree with them?

How do I project confidence when I don’t know what the future holds?

How do I balance empathy with accountability?

How do I influence others when I don’t have formal authority?

In this episode, Muriel and communication expert Matt Abrahams, lecturer at Stanford Graduate School of Business and host of Think Fast, Talk Smart, answer listeners’ questions about some of the trickiest communication and leadership challenges. They discuss how to demonstrate that you’re listening without having to agree, how to communicate with confidence in uncertain situations, and how to hold people accountable without sacrificing empathy.

For further reading:

Think Fast, Talk Smart: https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast

Matt’s book Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot: https://www.amazon.com/Think-Faster-Talk-Smarter-Successfully/dp/1668010305?tag=bookplease06-20&geniuslink=true

Building Influence Without Authority (Coaching Real Leaders): https://hbr.org/podcast/2021/03/building-influence-without-authority

Exerting Influence Without Authority (Harvard Business Review): https://hbr.org/2008/02/exerting-influence-without-aut

Connect with Muriel:

Website: murielwilkins.com

LinkedIn: @Muriel Maignan Wilkins

Instagram: @CoachMurielWIlkins

Join the Coaching Real Leaders Community: coachingrealleaderscommunity.com

Read Muriel’s book: LeadershipUnblocked.com

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