How to Manage Difficult Employees and Challenging Personalities: Practical Strategies for Handling Challenging Workplace Behavior (The Better Manager Series Book 6)

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How to Manage Difficult Employees and Challenging Personalities: Practical Strategies for Handling Challenging Workplace Behavior (The Better Manager Series Book 6)

Written by: Roy Moses

Narrated by: Dave Reyes

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Every manager eventually encounters someone whose behavior is affecting the work, the team, or both.The challenge is knowing what to do next.Should you coach? Set a boundary? Ask more questions? Change the conditions around the person? Start formal performance management? Or recognize that the situation is no longer one that coaching can solve?Better Manager, Book Six takes a practical, no-nonsense approach to these situations—without reducing people to labels.Instead of asking, “Why is this person so difficult?” Roy Moses shows managers how to ask better questions: What specifically is happening? When does it happen? What is driving the behavior? What is it costing the team? And what response actually fits the situation?Inside, you'll learn how to:• Diagnose behavior before reacting to it• Separate observable actions from assumptions and labels• Identify whether a pattern comes from a skill gap, unmet need, misaligned incentive, or genuine fit issue• Handle chronic complaining without silencing legitimate feedback• Address persistent negativity and its effect on the wider group• Work with employees who openly resist change or quietly resist through inaction• Respond to passive-aggressive behavior without getting pulled into arguments about intent• Manage know-it-all behavior while preserving valuable expertise• Address attention-seeking and other disruptive patterns• Deal with unreliable performance and broken commitments• Handle a high performer whose behavior is damaging the team• Respond when an employee undermines your authority or decisions• Manage workplace drama before it spreads• Set clear behavioral boundaries• Recognize when coaching has stopped producing meaningful change• Understand when formal performance management becomes necessary• Protect the rest of the team while addressing one person's behavior• Use practical scripts for difficult conversations and decisions. The book is built around situations managers actually face.©2026 Roy Kibe (P)2026 Roy Kibe

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