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Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

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Conversation Transformation

Written by: Ben E. Benjamin, Amy Yeager, Anita Simon
Narrated by: Christopher Prince
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About this listen

 

One of the New York Post's Top 10 Best Career Books of 2012

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. 

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS: Learn to recognize an ineffective communication pattern the instant it occurs.

ACTION: Use specific new strategies to turn the conversation in a better direction.

PRACTICE: Engage in repeated, structured practice to turn those actions into new habits.

©2012 Ben Benjamin, Amy Yeager, and Anita Simon (P)2022 McGraw Hill-Ascent Audio Communication & Social Skills Management & Leadership Meetings & Presentations Mentoring & Coaching Personal Success Self-Help
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