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Publisher's Summary

Hard work is irrelevant. Be radically honest. Adequate performance gets a generous severance. And never, ever try to please your boss. These are some of the ground rules if you work at Netflix. They are part of a unique cultural experiment that explains how the company has transformed itself at lightning speed from a DVD mail-order service into a streaming superpower - with 125 million fervent subscribers and a market capitalisation bigger than Disney.

Finally Reed Hastings, Netflix chairman and CEO, is sharing the secrets that have revolutionised the entertainment and tech industries. With INSEAD business school Professor Erin Meyer, he will explore his leadership philosophy - which begins by rejecting the accepted beliefs under which most companies operate - and how it plays out in practice at Netflix.

From unlimited holidays to abolishing financial approvals, Netflix offers a fundamentally different way to run any organisation, one far more in tune with a fast-paced world. For anyone interested in creativity, productivity and innovation, the Netflix culture is something close to a holy grail. This book will make it and its creator fully accessible for the first time.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 

©2020 Erin Meyer, Reed Hastings (P)2020 Penguin Audio

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What listeners say about No Rules Rules

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  • Overall
    5 out of 5 stars

Pronunciation issues

Please check the pronunciation of certain words in Indian context like Bheem, Mahabharata...if possible get it reviewed and corrected.

4 people found this helpful

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    5 out of 5 stars
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Fabulous book, gives a lot of food for thought!

Loved the book, gives a lot of food for thought about where you are, what you aspire to be and a clear pathway to make it happen.
The book is not just relevant to the organisational culture but to you personal life, improving personality and gives a new perspective to see things that you or your team or organisation might have ignored or not considered earlier.

2 people found this helpful

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    3 out of 5 stars
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    5 out of 5 stars

High on Hallucinations

Must read for the organisations. How to be relevant & transforming in the changing landscape ( technology shift in Netflix’s case ).

At the same time, this literary work is a proof that how initial overwhelming & stable success at home run can take organisations into devising delusional understanding about the human behaviour, empathy, motivation, cross cultural synergy.

Co-incidentally, while i was towards the end of the book. Two days ago Netflix posted the worst qtr since 2012. Stock plummeting over 21%. The statement given by Reed for this debacle is more interesting. That they are frustrated with the few of their large international market.

Point of highlighting this here is that, its a clear proof that the framework laid down in the book has surely not been executed.
Few excerpts:
Letting go on control, empowering employees with responsible decisions making, honest review & feedback loop, etc.

The way anecdote of international culture is summed up reflects a very myopic and hallucinating understandings which Netflix has about other markets like japan, Brazil, south Korea, India, etc.

Also interesting to learn how the organisation derive the meaning of the complex & broad terms for eg “ Challenging “ , “ Too Much “, etc. Like Japan and Brazil is more challenging market than India ( as quoted ). May be true but question is how & on what scale to measure. Coz based on the organisational beliefs on the level of challenges the resources will be pooled in ( of-course wrt size of mkt opportunity)

The reference to ponder on. In the chapter about employees empowerment in the individuals decision making. It come up that how while taking a call on buying the local kid content for Indian market, Mighty Bheem. The price demanded was too much. Despite the lack of sizeable local content in kid category. The employee took this bet, coz it was right thing to do.( as per organisational stencil). Resulting the highest watch kid show within a week globally. This is like being organisation as a whole on some opium party.

Where the fact is that Netflix paid price for the proven show which was was successful at different broadcasting channels in last four years. Outlining two things. Firstly, that Netflix self gratifying for proven show as a their discovery. Secondly, absolutely no understanding about price vs opportunity parity.( being India a biggest ott mkt as claimed by Netflix that time ).

Well, despite of misplaced understanding & slightly over romanticised idea of set organisational culture. It is an interesting read though.

1 person found this helpful

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    5 out of 5 stars

Awesome

This is a must read for any working professional. I would recommend reading, taking notes and revisiting this book every 3 months. Learnings can be applied to any organization - be it a start up or an MNC. Ideal when you have some time on hand to grasp and internalize the learnings.

Heavily focused on people, culture, performance.

1 person found this helpful

  • Overall
    3 out of 5 stars
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    3 out of 5 stars

OKish

lots of learnings that could be made into a smaller book. I am not sure how these learnings can be applied to most people's lives u less you are in the creative world

1 person found this helpful

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    5 out of 5 stars
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    5 out of 5 stars

Must read for every employee

Read it to know more diversity and culture impact on the performance.

Most important rule and no rule in what context.

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    5 out of 5 stars

Brilliant book on organisation culture

The culture at Netflix is often taught in business schools. This book is the closest one can get to understanding what happens under the hood of the gigantic machinery called Netflix. What really amazes me is that this book is not just applicable at CEO level for the entire organisation, but is also applicable at a business unit or at a project team level. This is one of the finest books written on organisational culture. Very practical and full of real-life case studies.

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love the culture of Netflix

feels like a amazing work place culture full of candor and empowerment.
great narration of the book

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Great Experience

Great book , the way how Reed Hasting built such a reat company is really worth reading.

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    4 out of 5 stars

Great Book with good Narration

i have cleared all my concepts like i was hooked to all the problems which we see in a startup

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    5 out of 5 stars
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    5 out of 5 stars
  • Anonymous User
  • 03-06-22

Very insightful

Truly remade me think of current processes and highlighted everything I hate about office job settings and tossed it out the window

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    5 out of 5 stars
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  • 1jacqie1
  • 23-03-22

Filled with a lot of Knowledge

I loved the structure of the book and the practical examples they provide. The book is easy to understand and takes you on a journey that is easy to follow along and can make a big difference in your company.

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    5 out of 5 stars
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  • Anonymous User
  • 28-09-21

A Breath of Fresh Air

A different and fresh perspective on how to get the best collaboration in businesses that require creativity.


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    5 out of 5 stars
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  • Marius Vorster
  • 28-07-21

Great insight into a high performing organization

Are you working in a creative sector where innovation is more important than error prevention? Netflix's operating model shows how an organization can flourish building a high density workforce and distributed decision making at scale using context over rules. This book challenge many traditional ways of running a company from fluff to substance. Not easy to implement but something we believe can be truly game changing but very far from easy.

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  • Kacper
  • 02-02-21

One of the best business/management books out there

Innovative approach not only to one of the key challenges of today’s business world - culture, but also to management in general. This book provides a perfect mix of storytelling, research and frameworks - something rare in business books.

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  • Chamal Perera
  • 28-11-20

Good read

This book explains how Netflix reinvented the entire entertainment industry, explains the amazing thing they practiced at Netflix.

Good book for learning different leadership practices!

  • Overall
    2 out of 5 stars
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  • Hemali Tanna
  • 27-09-20

Boring and repetitive

The book dragged on for hours, for what could be summarized in a 15 min youtube video, or shorter. The writing wasn't even entertaining, to endure the length.

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    1 out of 5 stars
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  • M. Hubbard
  • 25-03-21

Awful

After reading THAT WILL NEVER WORK which is by the first CEO of Netflix and who it all started I had really high hopes for this book and it was a massive let down.
Lets start with holidays or vacation to our American friends. Oh how we laughed when it is said that Netflix dont have a policy and employees can take what they want. Then we are told that 54% of Americans dont take their full vacation entitlement. But then we can only deduce that Netflix staff take even less as they are subtly pressured to take very little at all as Netflix only have the very best staff and the rest are asked to leave with ' generous severance packages'.
But are they? There is a whole section on a Netflix representative in India that does really poorly and has feedback to him that whilst in India he is really not sociable by continually looking at his watch watch when out for dinner with major clients. He takes the feedback well but if Netflix only have the very best staff how is this person allowed to keep his job in what is a major client interface role.
The whole we only have the best people thing reminded me of Jack Walsh and the General Electric debacle of each year firing the bottom 10% of people. Its not liberating and its not fair as the CEO is not in the firing block each year.
Besides as an investor Ive long felt that Netlix is the worlds largest Ponzi scheme. More and more revenue has been achieved especailly with the lockdown, but the actual profit is really really low ( and dont start about the lack of corp tax in the UK). Netflix will say that this because they need to build up a really large own studio work to protect them from the studios, but even Amazon was able to show profit from AWS and later from retail sales. Netflix is not showing this direction and 90% of the content is tosh even if they are getting some awards.
I feel that Erin Meyer sold her soul to the devil in this book as only a cursory glance to employee feedback from Netflix shows it is below average for a large tech company and its industry as a whole and Im not just speaking about only looking at Glass Door.
So in summary. Im not impressed and I didnt learn anything from this book. That will never work was brilliant in the initial story telling and I understand more now why the first CEO left. If you like the work practices of Sports Direct, Amazon you will like this. And I do mean work practices, which this book preaches. If you want a great book on the start and success of Amazon read the everything store.

6 people found this helpful

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    4 out of 5 stars
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  • Amazon Customer
  • 18-04-21

Too many self-pleasing comments

Too often ‘the audience all read my book’ and ‘person x complemented me on my book’, this info doesn’t add to the content of this book.

4 people found this helpful

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    1 out of 5 stars
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  • Stephen M.
  • 29-04-22

Egotistical BS

To say I hated this book is an understatement. It reads like CEO polishing his ego. The ideas put forward are all found in other books and most have been tried in other companies. As someone who has worked in Tech Internationals, I can see and agree with some of the criticisms levelled at them, but the options put forward against these bad practices are similar in that the put the company first, employees are just tools to get used and replaced. To suggest that people are only useful when they are considered Top Talent and that they understand that they will be pushed to leave as soon as they are no longer so is barbaric. Everyone has a yearly 'Keeper' review with their manager and they all understand that when performance dips you go, no PIPS , just paid off to go with a healthy severance (4 months pay). A company that claims that they are booming because they have a policy of only high talent density compared to others are just waiting for their competitors to take those people to somewhere that puts employees before shareholders.

1 person found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars
  • Hani Tarabichi
  • 24-05-21

Excellent Read/Listen

though provoking concepts. Love it. It gave many insights and different ways at looking at organizing and organizations.

1 person found this helpful

  • Overall
    2 out of 5 stars
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    2 out of 5 stars
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    2 out of 5 stars
  • Dan
  • 01-07-22

Very mixed

While the core idea of creating a culture of freedom and responsibility really does work, this book is delivered rather arrogantly. Chapters on working with different nationalities are basically how to make them more American, rather than actually understanding and partnering with them.

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    5 out of 5 stars
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  • Annelise Klarlund Østergaard
  • 22-04-22

Outstanding!

The best book on leadership navigating a modern world I have read in a long time.

By building the structure of the book around three concrete principles the book becomes both logical and actionable.

Includes many explanatory examples which also helps understand the principles laid down to shape an innovative culture of freedom and responsibility.

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    5 out of 5 stars
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  • Jim
  • 17-03-22

Great book for all leaders

Great book but it wouldn't encourage me to seek a position in Netflix still worth the listen

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    5 out of 5 stars
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  • Anonymous User
  • 05-02-22

A fantastic read

Very impressive perspective to management. Key lessons are around getting feedback, allowing staff to know what competition is ready to pay for their services so they can negotiate better salaries

  • Overall
    4 out of 5 stars
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    4 out of 5 stars
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    4 out of 5 stars
  • Amazon Customer
  • 30-01-22

Mixed bag but worth the effort

1. Interesting challenges to status quo
2. often let down by the idea that people seem to just get the sack if they take the "no rules, rules" to heart. I couldn't help thinking that a guideline or poliplof⁶⁶ce would have saved everyone a load of trouble

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    5 out of 5 stars
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  • Anonymous User
  • 20-01-22

Couldn’t stop listening

Great style with 2 voices; such an easy and engaging read; leaves you curious for what’s next. Definitely recommend to anyone who is interested in business, growth, innovation, leadership and culture.

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    5 out of 5 stars
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  • Kindle Customer
  • 01-06-21

I felt inspired

I really enjoyed this book. It has helped me review my management style and made me rethink a few of my view points. NZ employment law limits what can be implemented around performance management but the points made are worth discussing within a management team.

3 people found this helpful

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    5 out of 5 stars
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    5 out of 5 stars
  • Gerard Ryan
  • 11-07-22

Screw it just read it!

What a great read!
I liked how Richard over his life time has had so many influences from family to royalty. He is an observer of peoples and how they move in the world.
As an adult man how he still has so much respect for his mum and how she became the woman she is to then Influance him to be the man he has become.
Life has come together for Richard pretty well but what you don’t hear are the demons he would have had to deal with both internally and the living through it all. And that’s the thing it’s still going. Inspiring 👌🏻

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    5 out of 5 stars
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  • Gathua Muigai
  • 06-03-22

Informative, Simply written, Clearly articulated.

Loved blown! Such informative nuggets on the culture of invention that seeks to foster freedom and responsibility,and the cultural building blocks beginning with talent density and candor.
Really awesome!

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    5 out of 5 stars
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  • Anonymous User
  • 20-01-22

Loved it

So many great insights to change your way of thinking and easy to adopt the learnings

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    5 out of 5 stars
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    4 out of 5 stars
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    5 out of 5 stars
  • Anonymous User
  • 21-11-21

Phenomenal aha moment

I went in with high expectations, after being recommended this book by multiple colleagues; it did not disappoint. No Rules Rules Is marvellous book full of whit, insight and aha moments. Absolutely essential for anyone with a hand in driving a business and interested in organisational change.

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    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars
  • justina
  • 04-11-21

An aspirational organisational model that benefits all readers to learn from

A must read tale for organisations of all sizes. The Netflix way is fundamentally built on the premise of letting smart people do what’s right by their organisation and supporting them to speak and act accordingly… in sometimes astounding ways!

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    5 out of 5 stars
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    5 out of 5 stars
  • Jim
  • 12-08-21

Amazing business guide

An exceptional guide to running a better business. I bought multiple copies of this book and gave them to all my key managers, and it's made a real difference to what we do. Every business owner should read this

  • Overall
    5 out of 5 stars
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    4 out of 5 stars
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    4 out of 5 stars
  • Ben
  • 16-11-20

Good audiobook and surprisingly balanced

I am always sceptical of books about founders but it was good to hear the way they gave examples of when things didn't work and how they addressed it (rather than just hero worshipping).

If you are in a firm with a deeply embedded culture then this is not going to give you any quick fixes but an insightful read (or listen) that shows there are better ways for an organisation to function.

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    5 out of 5 stars
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    5 out of 5 stars
  • David Clark
  • 25-09-20

Interesting read

I found this book insightful and interesting. It illustrates a new approach to management.