18 - High-value payments need a different approach. David Hunter, HY10
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18 - High-value payments need a different approach. David Hunter, HY10
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For most people, making a payment is simple. But for ultra-high-net-worth individuals, the opposite is often true.
In this episode of tell.talks, Rob speaks with David Hunter, CEO of HY10, about why traditional transaction banking struggles to meet the needs of affluent clients, despite decades of innovation across financial services.
Together they explore:
- Why wealth can actually create more payment friction
- The gap between traditional private banking and modern fintech
- Managing complex, high-value and cross-border payments
- Where automation should end and human judgement should begin
- How relationship-led service is becoming a competitive advantage
An insightful conversation on customer experience, payments innovation and what the wider fintech industry can learn from serving one of its most demanding customer segments.
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