276: How to Genuinely Connect With Your Staff
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276: How to Genuinely Connect With Your Staff
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Staffing is one of the biggest challenges in the pet resort industry, but how often do we look at the experience we’re creating for the people on our teams? Fern sits down with pet resort operator and consultant Alex Varney to talk about what it takes to genuinely connect with staff and why that connection matters to the business.
They get into the small moments that build trust, the way leaders communicate when things get difficult, and what it means to support employees whose goals may take them beyond your resort. If you’ve ever wondered why your efforts to build a strong team aren’t quite landing, this conversation will give you a fresh place to start.
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