350,000 Surveys: What Drives Five-Star Reviews?
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350,000 Surveys: What Drives Five-Star Reviews?
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What really earns a five-star review? Opencare CEO Cameron Howieson brings data from 350,000 patient surveys, and the answer isn't your equipment or the cookie bar in reception. It's your team.
Dr. Peter Boulden and Ian de Jongh dig into how patients choose a practice and why they stay: how fast you respond (practices that reply within a minute book 89% of new patients, versus 69% after five minutes), why new patients are worth more than you think, and how AI can take admin off your team so they can focus on the human side of care.
The takeaway: let technology open the front door, and let your people keep the back door closed.
The Bulletproof Dental Podcast has partnered with Opencare, and is offering 50% off for life on an OpenCare membership - sign up at www.opencare.com/bulletproof.
Got a story or a question for the guys? Call 561-933-5575. www.bulletproofmastermind.com www.bulletproofsummit.com