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5-Star CX by Spiral

5-Star CX by Spiral

Written by: 5-Star CX
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5-star CX is the podcast where customer-centric leadership comes to life.

In each episode, we explore the minds of those who excel at putting the customer first, offering a behind-the-scenes look at what it takes to lead with empathy and innovation.

If you like this conversation, please subscribe!

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Episodes
  • 5-Star CX: Ep1: Mila Suthakar

    5-Star CX: Ep1: Mila Suthakar
    Jun 3 2024

    Our first guest is Mila Suthakar.

    Mila is a client experience leader, mental health advocate, and DEI Champion. She's currently the Director, Customer Channels Excellence at Wave

    In our conversation, we talked about:

    - The proliferation of AI in CX

    - How companies can leverage customer data more efficiently

    - The rapidly changing environment of the customer journey

    - And what innovations are coming next

    If you like this conversation, please subscribe!
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    40 mins
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