957. When Loyalty Becomes an Exception
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957. When Loyalty Becomes an Exception
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Today, Dr. Killeen tackles one of the hardest situations for a practice owner: a long-time team member who was once great but is no longer meeting the standards of the practice. Loyalty matters, but allowing one person to continually fall short can quietly damage the rest of the team and create resentment. The answer starts with an honest conversation, not an immediate firing. Dr. Killeen explains how to clearly communicate what you are seeing, define the standard, and give the team member a real opportunity to improve. Sometimes people need someone to finally tell them the truth. The important thing is not to keep avoiding the conversation.
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