Beauty and the Biz cover art

Beauty and the Biz

Beauty and the Biz

Written by: Catherine Maley MBA
Listen for free

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level. Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years. Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80's. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians. With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups. From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success. With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others. Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level. Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.Copyright Catherine Maley, MBA Economics Marketing Marketing & Sales
Episodes
  • Choosing a Different Path to Growth — Justin C. Cohen, MD (Ep. 384)
    Oct 16 2026

    📕 Get Catherine's new book: Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    ⬇️

    ➡️ Specifically, he focused on patient relationships, a strong team and growing on his own terms.

    Hello, and welcome to "Beauty and the Biz," where we'll discuss the business and marketing side of plastic surgery.

    As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." and consultant to plastic surgeons, helping them get more patients and more profits.

    Justin C. Cohen, MD, talks about choosing a different path to practice growth.

    Truly, does building a bigger plastic surgery practice actually mean building a better business?

    Clearly, that is not necessarily the case.

    For instance, many surgeons assume growth requires a larger office, more employees, heavier advertising and more moving parts. However, a smaller and more intentional practice can give you greater control over your business and your personal life.

    In fact, choosing a different path to growth was the main focus of my discussion with Dr. Justin Cohen, a facial plastic surgeon in McLean, Virginia, on this week's "Beauty and the Biz" podcast.

    Previously, Cohen served as an Air Force surgeon, completed a facial plastic surgery fellowship and worked in a group practice. Eventually, he branched out to launch his own independent practice. Furthermore, he made unconventional decisions about how he wanted his business to expand.

    Specifically, this episode explores several key strategies:

    • First, why he resisted expanding too quickly.

    • Second, how a small team can deliver a highly personalized patient experience.

    • Third, why keeping overhead manageable matters more than maintaining outward appearances.

    • Fourth, how his wife contributes to the business while maintaining her own career.

    • Finally, why staff satisfaction and patient relationships drive long-term success.

    Above all, I appreciated his willingness to question whether bigger is always better. After all, higher revenue does not automatically yield higher profit. Similarly, rapid expansion does not necessarily guarantee more personal freedom or peace of mind.

    Consequently, Listen to How Dr. Cohen Is Building His Practice Differently.

    P.S. Additionally, if you are considering expanding your practice, hiring more staff or investing in a larger facility, let us talk. Specifically, the Practice Performance Audit will help you evaluate your true goals and determine how to reach them.

    Therefore, order your Practice Performance Audit today so we can identify gaps and prioritize what to improve first:

    Resources for Plastic Surgeons:

    📕 Get the Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    🎧 Listen to more Beauty and the Biz episodes: https://bit.ly/4aqQ2Su
    🌐 Visit Catherine Maley: https://bit.ly/4eFlLR6

    Enjoy,
    Catherine Maley, MBA
    Author, Consultant and Host of "Beauty and the Biz"

    🔄 LET'S CONNECT:
    📸 Instagram: https://bit.ly/4aVlqZn
    🤝 LinkedIn: https://bit.ly/4anhDny

    Visit Dr. Cohen's Website

    #BeautyAndTheBiz #PlasticSurgeryPodcast #PlasticSurgeryMarketing #AestheticPracticeMarketing #CosmeticPracticeGrowth #CatherineMaley

    Show More Show Less
    44 mins
  • 100% Cosmetic in Only 3 Years — Nicholas Karter, MD (Ep. 383)
    Oct 9 2026

    📕 Get Catherine's new book: Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    ⬇️

    ➡️ Learn how Dr. Nicholas Karter built his cosmetic practice without an existing patient pipeline.

    Hello, and welcome to "Beauty and the Biz," where we'll discuss the business and marketing side of plastic surgery.

    As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." and consultant to plastic surgeons, helping them get more patients and more profits.

    Nicholas Karter, MD, shares his roadmap on how we went from joining a group practice to going 100% cosmetic in private practice in only 3 Years.

    Indeed, joining an established medical group often sounds like a shortcut to a full cosmetic schedule.

    However, what happens when that group has no cosmetic patients to send you?

    In fact, that exact scenario was the starting point for Dr. Nicholas Karter.

    Specifically, this Connecticut facial plastic surgeon joined an ear, nose and throat group after completing his fellowship.

    Although he enjoyed group financial security, he still had to build cosmetic demand himself.

    Remarkably, he achieved his goal of becoming 100% Cosmetic in Only 3 Years.

    First, he rebuilt an outdated website to attract digital traffic.

    Next, he personally introduced himself to local med spa owners.

    Gradually, he protected more of his weekly schedule for facial plastic surgery.

    In turn, one dedicated day became two full days.

    Then, two days expanded into three days.

    Ultimately, he dropped general ENT work, followed by insurance and reconstructive care.

    In addition, during our "Beauty and the Biz" podcast conversation, we discuss key takeaways:

    • First, learn how he built a cosmetic practice inside an ENT group.

    • Second, discover why a separate location and separate branding still did not solve the underlying fit.

    • Third, explore what he learned from a business CEO before going solo.

    • Finally, understand why his new practice grew faster than he anticipated.

    Currently, he wonders whether he should have left the group sooner.

    However, he recognizes that he may not have been ready to run the business back then.

    Indeed, if your current setup feels comfortable but keeps pulling you away from the practice you want, his experience will give you plenty to think about.

    P.S. Furthermore, is your practice growing in the direction you actually want?

    Therefore, order your Practice Performance Audit today so we can identify gaps and prioritize what to improve first:

    Resources for Plastic Surgeons:

    📕 Get the Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    🎧 Listen to more Beauty and the Biz episodes: https://bit.ly/4aqQ2Su
    🌐 Visit Catherine Maley: https://bit.ly/4eFlLR6

    Enjoy,
    Catherine Maley, MBA
    Author, Consultant and Host of "Beauty and the Biz"

    🔄 LET'S CONNECT:
    📸 Instagram: https://bit.ly/4aVlqZn
    🤝 LinkedIn: https://bit.ly/4anhDny

    Visit Dr. Karter's Website

    #BeautyAndTheBiz #PlasticSurgeryPodcast #PlasticSurgeryMarketing #AestheticPracticeMarketing #CosmeticPracticeGrowth #CatherineMaley

    Show More Show Less
    48 mins
  • Would You Buy a Retiring Surgeon's Practice? — Jonathan Kaplan, MD (Ep. 382)
    Oct 2 2026

    📕 Get Catherine's new book: Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    ⬇️

    ➡️ Dr. Kaplan tracked what happened after he took over a San Francisco practice.

    Hello, and welcome to "Beauty and the Biz," where we'll discuss the business and marketing side of plastic surgery.

    As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." and consultant to plastic surgeons, helping them get more patients and more profits.

    Jonathan Kaplan, MD, shares his journey and answers the question, "Would You Buy a Retiring Surgeon's Practice?"

    To begin with, if a retiring plastic surgeon offered to sell you their practice, what would you actually be buying? Specifically, Dr. Jonathan Kaplan faced that exact question. Moreover, this board-certified plastic surgeon moved from Baton Rouge to San Francisco to purchase a clinic.

    Initially, the practice featured an established location, injectable patients and an accredited operating room. Subsequently, they settled on a selling price of $191,000. However, Dr. Kaplan did not assume the retiring surgeon's patients would become his patients.

    Then, five years later, he checked the numbers. Surprisingly, only 6.8% of the previous surgeon's patients had returned to see him at least once. Nevertheless, Dr. Kaplan calculated a 312% return on his investment. Ultimately, the "Would You Buy a Retiring Surgeon's Practice?" episode reveals exactly why the deal worked.

    Indeed, the lesson is in the details:

    • First, the operating room was an asset he could use immediately.

    • Additionally, he could collect facility fees along with his professional fees.

    • Finally, the seller priced the practice around its nonsurgical revenue without assuming the surgical patients would transfer.

    Furthermore, Kaplan explains what he would question if a surgeon were buying a practice today. Particularly, he would scrutinize one priced largely on goodwill.

    Unquestionably, buying a practice is one way to grow faster. Consequently, knowing the real assets and returning patient metrics is very useful. Therefore, this knowledge helps whether you are buying, selling or building your own clinic.

    P.S. Incidentally, are you thinking about buying a practice or adding a new profit center? Also, my new book, "Beauty and the Biz Practice Growth Playbook," helps you assess your current services. Additionally, it helps you consider new revenue opportunities.

    Finally, you can get your copy here.

    Resources for Plastic Surgeons:

    📕 Get the Beauty and the Biz Practice Growth Playbook: https://bit.ly/4cZNSuD
    📊 Schedule a Practice Performance Audit: https://bit.ly/4dC2znZ
    🎧 Listen to more Beauty and the Biz episodes: https://bit.ly/4aqQ2Su
    🌐 Visit Catherine Maley: https://bit.ly/4eFlLR6

    Enjoy,
    Catherine Maley, MBA
    Author, Consultant and Host of "Beauty and the Biz"

    🔄 LET'S CONNECT:
    📸 Instagram: https://bit.ly/4aVlqZn
    🤝 LinkedIn: https://bit.ly/4anhDny

    Visit Dr. Kaplan's Website

    #BeautyAndTheBiz #PlasticSurgeryPodcast #PlasticSurgeryMarketing #AestheticPracticeMarketing #CosmeticPracticeGrowth #CatherineMaley

    Show More Show Less
    44 mins
adbl_web_anon_alc_button_suppression_t1
No reviews yet