Kelly Koner is an Account Executive at Rolldog CRM — an award-winning Canadian platform helping businesses better understand their customers, streamline sales, and drive smarter growth.

Kelly’s career spans consumer goods, analytics, and technology, with a strong foundation right here in Waterloo Region as a graduate of Wilfrid Laurier University’s Lazaridis School of Business. She has previously held positions at Dynac Inc., Axonify, SC Johnson, and PepsiCo.

In this episode, Ian and Kelly unpack what businesses often get wrong about CRM, how sales is evolving in a data-driven world, and why human relationships still sit at the centre of sustainable growth.

They also talk about leadership without titles, navigating a career in sales, and what makes building a business (and a career) in Waterloo Region so unique.
Go “Behind the Business” with Kelly Koner.

Get a look Behind the Business in Waterloo Region with Ian McLean, President & CEO of the Greater Kitchener Waterloo Chamber of Commerce.

Tamim Hamidi is Manager, Community Outreach at Serco Canada and a leader on the EmployNext work across the Kitchener-Waterloo-Barrie catchment. He oversees community outreach and partnership-building that connects job seekers to employers, reduces hiring friction, and supports workforce development across the region.

In this episode, we talk about how Serco’s employment services work on the ground, the power of partnerships, practical hiring and onboarding strategies for employers, and Tamim’s perspective on what businesses and communities need to succeed together.

Let’s go “Behind the Business” with Tamim Hamidi

Get a look Behind the Business in Waterloo Region with Ian McLean, President & CEO of the Greater Kitchener Waterloo Chamber of Commerce.

Montana Wilson, P.Eng., EMBA, is the founder and CEO of GRIT Engineering, a values-driven consulting firm delivering civil, geotechnical, environmental and surveying services across Ontario. Montana started as a practicing engineer and progressed into leadership with a clear mission: put people and community outcomes at the centre of infrastructure work.

In this episode of Behind the Business, Montana shares the story of becoming a founder, why GRIT emphasizes mentorship, inclusion and long-term sustainability, and how the firm packages multidisciplinary work for municipalities, developers and communities. We dig into talent development for young engineers and internationally-trained professionals, a real GRIT project case study, and practical takeaways for small businesses and leaders in Waterloo Region.

Join us as we go “Behind the Business” with Montana Wilson of GRIT Engineering.

Get a look Behind the Business in Waterloo Region with Ian McLean, President & CEO of the Greater Kitchener Waterloo Chamber of Commerce.