Episodes

  • Don’t Let All Or Nothing Thinking Stop You From Growing!

    Don’t Let All Or Nothing Thinking Stop You From Growing!
    Dec 22 2025
    This episode is for anyone who struggles – or manages someone who struggles – with All or Nothing Thinking! Following up on our “Level Up Your New Year’s Resolution” episode, host Andy Morrison is joined by his daughter Haley to take a look at how All or Nothing Thinking can impact our ability to reach our goals. Andy and Haley both share examples of goals they have for 2026 and break down the wants, needs, and feelings those goals are meant to provide. From there, Andy guides you through the creation of a Growth Journal to help you fulfill those wants, needs, and feelings while you pursue more tangible, larger-scale goals. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    27 mins
  • Level Up Your New Year’s Resolution

    Level Up Your New Year’s Resolution
    Dec 3 2025
    This episode is for anyone who wants to pursue true – and lasting – personal growth! New Year’s Resolutions are a great start, but true personal and professional growth requires a bit more. In this episode, host Andy Morrison from REAL Custom Training shows you how to use the 5 Whys root-cause-analysis technique to figure out the real problem your New Year’s Resolution is trying to solve. Once you’ve identified the root cause, you’re ready to take an identity-based approach to personal and professional growth in 2026. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    27 mins
  • Keeping Your Cool In Customer Service

    Keeping Your Cool In Customer Service
    Oct 22 2025
    This episode is for anyone who deals with challenging customers! Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers. Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    31 mins
  • Impostor Syndrome No More! With Allison Rich

    Impostor Syndrome No More! With Allison Rich
    Oct 8 2025
    This episode is for anyone who’s ever battled impostor syndrome! Host Andy Morrison is joined by Allison Rich, the Associate Director of TEEG - the Thompson Ecumenical Empowerment Group – a leading non-profit social service agency in Northeastern Connecticut. As a young leader, Allison shares her own experience with impostor syndrome – the sense of self-doubt that we possess the knowledge or skills required in our professional role – and how to address it in ourselves and others. Allison also gives the Better Workdays audience wonderful insight into leading others in the nonprofit sector and highlights several ways that TEEG’s people-first approach to managing others can be applied at any company in any industry. To learn more about TEEG, visit https://teegonline.org/about/ About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    41 mins
  • Is Your Team Too Nice?

    Is Your Team Too Nice?
    Sep 24 2025
    This episode is for anyone who wants to avoid The Conspiracy of Niceness! With today’s emphasis on positivity and empathy in leadership, it’s no surprise that many supervisors and managers are suffering the effects of being too nice in the workplace. In this episode, host Andy Morrison helps you understand the need to balance respect, empathy, and results as a leader, and gives you a list of things to keep an eye out for if you want to make sure your team isn’t suffering from being too darn nice. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    25 mins
  • Leadership Lessons From Santa's Village

    Leadership Lessons From Santa's Village
    Sep 10 2025
    Inspired by his family’s summer vacation, host Andy Morrison presents leadership lessons from Santa’s Village, a Christmas-themed amusement park in Jefferson, New Hampshire. Andy’s been visiting Santa’s Village for years and is always blown away by the park’s beautiful appearance, smooth operations, and dedication to providing an excellent customer experience. There’s a lot to learn from the way they do things at Santa’s Village – see for yourself by tuning in! About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    37 mins
  • Do Leadership Workshops Work?

    Do Leadership Workshops Work?
    Aug 27 2025
    This episode is for anyone considering whether leadership development programs are a worthy investment! Host Andy Morrison sits down with Jennifer Worden from Foster, LLC to discuss her experience in REAL Custom Training’s leadership development workshops. Hear first-hand from Jennifer about: What it’s like training alongside people from other companies and industries What it means to work for an organization that values employee development How developing a growth mindset helped her manage big changes in the workplace REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service, Public Speaking, and more. Each program is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. Private group training is also available and can be fully customized to align with organizational goals. Learn More Workshops: www.realcustomtraining.com Contact: Andrew Morrison, MSOM – Owner/Instructional Staff 📧 andrew@realcustomtraining.com | 📞 860.753.3710 Follow for live event updates and helpful content: Facebook LinkedIn Subscribe for free resources: YouTube About REAL Custom Training
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    23 mins
  • Does Your Team Need Team Building?

    Does Your Team Need Team Building?
    Aug 13 2025
    This episode is for anyone who wants to know if your team ACTUALLY needs teambuilding! Join host Andy Morrison as he explores two common misconceptions in the workplace: not every “team” is actually a team and not all attempts at “teambuilding” actually follow the necessary steps to strengthen a team’s effectiveness. Andy helps clarify the meaning of the terms team and teambuilding, and then gives you a fast and free assessment to determine if your team actually needs teambuilding. And if it does, Andy helps you better understand exactly what teambuilding is and how it should unfold. About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness. Private group training is available and can be fully customized to align with organizational goals. Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710. Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining
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    32 mins