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Beyond The Stars

Beyond The Stars

Written by: Junip
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 Join us on Beyond the Stars as we explore how leading ecommerce brands master the art of customer reviews. Each episode uncovers proven strategies for gathering authentic, high-impact feedback that drives business growth. From boosting review volume to collecting more detailed, valuable customer insights, we reveal the tactics that set successful brands apart. Learn how to transform customer feedback into a powerful tool that enhances every aspect of your business. Perfect for ecommerce brands ready to turn customer reviews into their competitive advantage© 2025 Junip Economics Leadership Management & Leadership
Episodes
  • What is a good review submission rate?

    What is a good review submission rate?
    Feb 20 2025

    Ever wondered what a "good" review rate actually looks like in ecommerce? In this episode, we cut through the noise and break down the real numbers you should be aiming for. We explore the fascinating "1/9/90 theory" that explains why some customers love leaving reviews while others stay silent, and show you exactly what to expect from your review collection efforts. Through a real-world example, you'll learn how to tell if you're crushing it or if there's room for improvement, plus get actionable insights to boost your review rates across the board.
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    14 mins
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