Transformational Leadership: Insights from Christopher Justice

In this episode of Bridges to Excellence, host Desmond Nicholson converses with Christopher Justice, a seasoned CEO with a track record of transforming businesses in the fintech sector. They discuss the nuances of leadership, scaling companies, and strategic decision-making, with a focus on Chris's extensive experience including his tenure at Global Payments, Fiserv, and Pavilion Payments. Chris shares his insights on overcoming challenges during a complex business carve-out and the importance of mentorship in his career. The episode also features perspectives on leadership styles, work-life integration, and the role of CEO Coaching International in helping executives grow and succeed.

00:00 Introduction to Bridges to Excellence

01:10 Meet Christopher Justice: A Six-Time CEO

06:38 Chris's Career Journey in Payments

10:14 Joining CEO Coaching International

12:20 Challenges and Strategies for CEOs

20:03 The Pavilion Payments Carve-Out

28:51 Personal Insights and Mentorship

32:31 Lightning Round and Final Thoughts

Contact Information:

email: chrisjustice@ceocoaching.com

Book an Appointment:

https://ceocoachinginternational.com/coach/christopher-justice/

In this episode of Bridges to Excellence, host Desmond Nicholson interviews Damian Tanenbaum, a seasoned leader in the payments and fintech industry. Damian shares his incredible journey being of humble beginning from Brooklyn, New York to becoming the Chief Customer Officer at One Inc. He recounts his career milestones at giants like First Data, Heartland Payments, TSYS, and Ingenico, along with his entrepreneurial ventures and his passion for martial arts. The conversation dives deep into his leadership philosophy, the role of data analytics and AI in customer experience, and the importance of balancing professional and personal life. Damian also discusses his foray into acting and the lessons he's learned along the way, offering actionable takeaways for anyone aspiring to excel in their career.

00:00 Introduction to Bridges to Excellence

00:35 Meet Damian Tannenbaum

04:20 Damian's Early Life and Career Beginnings

08:43 Climbing the Corporate Ladder

11:45 Venturing into the Philippines

14:08 Heartland Payment Systems and Beyond

15:15 Joining Fifth Third and Pivotal Payments

16:48 Cayenne and the TSYS Acquisition

20:11 Navigating Global Payments and BJJ Link

21:32 Engenico and the COVID Challenge

23:29 Consulting and Joining One Inc.

29:50 The Role of Data Analytics and AI

30:38 Leveraging AI in Customer Experience

32:01 The Role of AI in Call Centers

33:00 Transition to Personal Passions

36:25 From Martial Arts to Acting

38:06 The Journey of a Martial Artist

43:13 Leadership and Mentorship Insights

45:36 Balancing Work and Life

49:41 Advice for Beginners and Companies

58:14 Future Endeavors and Final Thoughts

Summary:

In this episode of "Bridges to Excellence," host Desmond Nicholson welcomes Laura Gibson-Lamothe, the Executive Director of the Georgia FinTech Academy. Laura takes us through her incredible journey from a globally diverse upbringing, through a multifaceted career in the FinTech industry, and into her current role. The podcast dives deep into the objectives she aimed to achieve upon stepping into her role in January 2023, including enhancing strategic industry partnerships, increasing student engagement, and boosting the visibility and reputation of the academy.

Laura shares insights about the Academy's programs and partnerships, highlighting FIS as a top sponsor. She outlines her strategic efforts for increasing diversity, equity, and inclusion (DEI) within the academy, ensuring a broad representation of students entering the FinTech sector.

Listeners will also get a glimpse of international partnerships, such as the Transatlantic FinTech Exchange in Ireland, and the move to integrate innovative educational models like student exchange and apprenticeship programs. Laura discusses the importance of mentorship in her career and the Academy, offering a heartfelt acknowledgment of mentors who shaped her professional journey.

Desmond and Laura wrap up with a discussion about her leadership style, future goals for the Georgia FinTech Academy, and her personal motivators. Tune in to get inspired by Laura's story and to gain practical insights into the evolving landscape of FinTech education.

Be sure to subscribe to the Bridges to Excellence podcast so you don't miss an episode and remember: the more you expect from yourself, the more you excel.

Key Highlights:

• Introduction to Laura Gibson-Lamothe and her early life experiences.
• Laura's objectives and achievements as Executive Director.
• Strategic partnerships with top-tier companies like FIS.
• The Georgia FinTech Academy's focus on DEI.
• International collaboration for advancing FinTech education.
• The role of mentorship in professional growth.
• Laura's leadership style and vision for the Academy's future.
• Insights into career opportunities in the FinTech sector.

For more information, visit the Georgia FinTech Academy on LinkedIn, Instagram, YouTube, and their official website at georgiafintechacademy.org.

Be sure to subscribe to the Bridges to Excellence podcast so you don't miss an episode and remember: the more you expect from yourself, the more you excel.

Welcome to Episode #10 of the "Bridges to Excellence" podcast.

This week's episode features a compelling conversation with Kimberly Fitzsimmons, CEO of Talus.

Kim shares her journey of constant learning, fair and transparent leadership, and the unyielding drive for excellence. Highlights include...

• Kim's Leadership Principles: The importance of being fair, maintaining transparency, embracing culture, and understanding details.
• Talus's Achievements: Recognition by the Electronic Transactions Association and American Bankers as a top performer in the industry.
• Growth Strategies: Discussion about Talus's recent acquisitions, Jobox.AI and Clarus, that have enhanced the company’s capabilities and customer offerings.
• Personal Insights: Kim’s upbringing in St. Louis, her early career in payments, and how pivotal moments shaped her path to success.
• Work-Life Balance: Her philosophy of unplugging and the significance of family support.
• Mentorship and Networking: The vital role of mentors like Diane Vote Faro in her career and the importance of building a professional network.

Join us for an engaging and insightful conversation where Kim offers actionable advice and deep dives into her personal and professional life, sharing her strategies for success and the challenges she faced along the way. Hosted by Desmond Nicholson, the episode is part of our curated series featuring women of impact in payments and FinTech.

Company website: https://taluspay.com

I recently had the incredible opportunity to sit down with Diane Faro, a true trailblazer in the payments and Fintech world and the CEO of Savify. Diane’s journey through the financial services industry spans an awe-inspiring five decades, showcasing her exceptional leadership and visionary strategies.

In this episode, Diane opens up about her extensive corporate leadership roles, including her time as CEO of Chase Merchant Services and President of Global Merchant Services at First Data. She shares candid insights from her tenure as CEO of JetPay Corporation, where her strategic guidance along with her colleagues led to the landmark acquisition by NCR Corp in 2018. This pivotal move solidified NCR’s standing as a global leader in Point of Sale software for the retail and hospitality sectors.

We dive deep into the strategies Diane employed to position JetPay for its successful sale. We also explore her significant contributions to key industry associations. As the past president of the Electronic Transaction Association (ETA) and co-founder of Women Networking in Electronic Transactions (now PayTech Women), Diane has been a driving force in shaping the industry.

Diane’s numerous awards and accolades, including her induction into the inaugural 2018 Electronic Transactions Association Hall of Fame and the Women in Payments Distinguished Professional Award, underscore her profound impact on the financial services landscape.

Join us for this inspiring conversation as we uncover Diane’s extraordinary journey and share actionable takeaways that can propel your career in payments & Fintech.

Cheers!

Company: https://Savify.co

Phone: 877-712-7229

In a world where innovation reigns supreme and dreams are transformed into reality, there exists Arcum. A testament to resilience, vision, and unwavering determination.

At the helm of this company stands Sebastian Builes, Co-Founder and CEO. In this episode, part of our Founders series, we delve deep into the heart of Arcum, a fintech startup that champions the cause of reducing merchant churn for payments companies.

Launched in 2018 along with Co-Founder Tad Zhang, fast forward to the present, and Arcum stands tall as the "darling" fintech startup in its vertical. Its journey, a continuum, culminated in being honored among Georgia's Top 40 Innovative Companies of 2024 by the Technology Association of Georgia.

Join us as we unravel the narrative of Sebastian Builes. Prepare to be inspired, enlightened, and empowered as we unveil the wisdom gleaned from his journey.

Cheers!

Desmond

Miscellaneous notes:

A book mentioned: The FountainHead by Ayn Rand

I recently had the chance to chat with Tim McWeeney, Head of

U.S. Indirect Acquiring and ISO Sales at Ingenico, to reflect on his successful

career Journey in payments. This interview, came on the heels of his most

recent recognition, among ETA’s 2024 Honorees of Top Payments Sales

Professionals.

Tim’s Journey in Payments, spans over two decades with a focus on Sales, Leadership, and strategic partnerships, primarily in the Acquiring space providing Point of Sale product solutions.

Tim’s early days growing up, began in the town of La Mirada southern California. As a young adult, he spent many years working in the motor carrier transportation industry, where he honed his selling skills, before entering the payments industry.

Working with the top equipment providers of our time, Tim’s performance at every level of sales and sales management earned him top sales honors and accolades throughout his tenure with respective companies.

At the core, Tim is the consummate sales professional disciplined and committed to continuous learning.

Here in this episode, he delivers a mini masterclass conveying the “why” behind

four empowering tenets of the professional salesperson.

1. Why repetitive practice is essential

2. Why one should never assume the customer is “all-powerful”

3. Why selling by partnerships is the key to a lasting relationship

4. Why it is essential to embrace skepticism and objections during the sales process.

This you do not want to miss…and much, much more.

Join us on this journey and invite a friend along.

Cheers!

In this episode, a part of our Trailblazer series, featuring “Women of Impact,” our special guest is Paulette Rowe. Paulette is the appointed CEO of Orlando-based, tech unicorn Stax Payments…as of August 2023.

Step into the world of inspiration as we delve into the remarkable journey of Paulette Rowe, a trailblazer whose story epitomizes resilience, determination, and the power of embracing uniqueness.

Born in London, England, where she was raised by a single mother in an immigrant family, Paulette learned early on that her differences were not weaknesses but strengths waiting to be unleashed.

With this empowering mindset as her compass, Paulette navigated through the corridors of academia, shattering stereotypes as the lone woman in her mechanical engineering graduate class. Her thirst for knowledge led her to the prestigious INSEAD business school in France, a beacon of excellence in the realm of MBA programs.

But Paulette's journey was far from over. She carved her path through the intricate landscape of banking, payments, and fintech, leaving a trail of leadership and accomplishments in her wake. From the Royal Bank of Scotland/NatWest to Barclaycard Payment Solutions, Facebook, and Paysafe, she left her mark, earning accolades and recognition along the way.

But what truly sets Paulette apart is not just her list of accomplishments, but her unwavering commitment to lifting others as she climbs. Recognized as one of the Most Influential Women in Payments, listed in the Digital Banking Club’s Power 50, and named one of 100 Executive Women in Tech to watch, to name a few.

Inspired and energized by the startup's visionary founders, Suneera Madhani and Sal Rehmetullah, Paulette embraced their innovative subscription-based model and user-friendly platform design, propelling Stax towards unprecedented success.

In this captivating episode, Paulette shares her secrets to effective leadership through the lens of her GE-adopted 4Es model and the transformative P.I.E. coaching model. But her excitement doesn't end there. She envisions Stax's future as a global powerhouse in the realm of payments, poised to revolutionize the industry on an international scale.

So, join us on this exhilarating journey as we uncover the wisdom, passion, and unwavering determination of Paulette Rowe. Tune in, be inspired, and let her story ignite the fire within you to embrace your uniqueness and carve your path toward greatness.

Cheers!

Desmond