In the latest episode of CX Excellence Chats with Anjali, she delves into the intricate relationship between brand equity and customer experience, with Beth Karawan, Co-Founder of ImprintCX. Hear them speak about the transition from marketing to CX, the impact of brand purpose on customer strategy, the importance of storytelling, cross-functional collaboration and more! Join them as they explore dimensions of brands forging meaningful connections with their customers that potentially enhance brand-customer relationships. #CXExcellence#BrandExperience#CustomerCentricity#MarketingStrategy#BrandPurpose Connect with Anjali: LinkedIn: / anjali-malhotra-17505525 Instagram: / cxcel3 Twitter: https: //twitter.com/xcel_c Facebook: / cxcel3 Email: anjali@c-xcel.com Website: https://www.c-xcel.com

In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.

Connect with Anjali:

LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/

Instagram: https://www.instagram.com/cxcel3/

Twitter: https: //twitter.com/xcel_c

Facebook: https://www.facebook.com/cxcel3

Email: anjali@c-xcel.com

Website: https://www.c-xcel.com

#CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast

Join Anjali, host of CX Excellence Chats, in an enlightening conversation with Arpit A., Director of Growth Strategy & Data CoE at Anarock Retail- as they delve into the pivotal role of data analytics in shaping customer experience (CX) within the retail landscape. Explore how data-driven insights unlock valuable customer preferences, behaviors, and expectations, driving strategic decisions and enhancing retail CX.

Connect with Anjali:

LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/

Instagram: https://www.instagram.com/cxcel3/

Twitter: https: //twitter.com/xcel_c

Facebook: https://www.facebook.com/cxcel3

Email: anjali@c-xcel.com

Website: https://www.c-xcel.com

#RetailCX #DataAnalytics #CustomerExperience #RetailInsights #DataDrivenStrategy #RetailStrategy #CXExcellence #RetailTrends #CustomerInsights #DataInsights