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Call Center Confidence with Cutter & Catt

Call Center Confidence with Cutter & Catt

Written by: Jason Cutter
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About this listen

 Running a call center is tough. Leading a sales team is a challenge. And there is the fun of having a call center sales team. In each episode, Jason Cutter and Oliver Catt will cover topics that are a part of running a call center sales operation, and provide you how to’s, ideas, and new perspectives on how to create success with your team. The show is a replay of the Call Center Confidence with Cutter & Catt weekly live broadcast. So in each episode, you will hear them go through an agenda/topic…or not…depending on what happens. It is raw, unscripted, sometimes funny, sometimes awkward, with comments and questions that come up from viewers during the event. To find out more about the show, live broadcast (which is every Wednesday at 1 pm EST/10 am PST/6 pm GMT), join the email list, and/or sign up to get reminders about each live broadcast – go to www.callcenterconfidence.com.@2021 Call Center Confidence Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • [S2E03] Why Do Sales Leaders Fail?

    [S2E03] Why Do Sales Leaders Fail?
    Feb 24 2022
    Why do sales leaders fail? Where do they struggle? When we talk about failing, we talk about not supporting their team, not doing their job effectively, or not having the capability to do so. When this happens, it will affect the business, and ultimately the revenue. In this episode, Oliver and Jason talk about the reasons sales leaders fail, and what can you do to address it. Learn more as we come to a great discussion about leadership, and we'll bring you great tips that can help you improve. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    22 mins
  • [S2E02] Why don’t companies do Leadership Training?

    [S2E02] Why don’t companies do Leadership Training?
    Feb 17 2022
    Why do some call centers not do leadership training? What impact can it bring to the company? This episode will bring you to the leadership role, which is related to the previous episode's topic of why are employees these days harder to manage. It is not always the leader who is solely responsible, but more the training supplied, which is not adequate. In this episode, Oliver and Jason talk about things that make an effective leader. Learn more about the importance of leadership training and more tips that will surely help you with your leadership role. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    21 mins
  • [S2E01] Why Are Employees Harder To Manage?

    [S2E01] Why Are Employees Harder To Manage?
    Feb 10 2022
    Why are employees today more difficult to manage? What are some of the contributing factors? The most amazing technology, leads, sales process could mean nothing if you don't have the operations side worked out. It's coming from somewhere in the leadership side if you're having all these people issues. In this episode, Oliver and Jason talk about managing employees. Specifically, why is it harder to do so these days. Learn more about effectively managing people, and understanding the root of leadership challenges. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    23 mins
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