Episodes

  • [S2E03] Why Do Sales Leaders Fail?

    [S2E03] Why Do Sales Leaders Fail?
    Feb 24 2022
    Why do sales leaders fail? Where do they struggle? When we talk about failing, we talk about not supporting their team, not doing their job effectively, or not having the capability to do so. When this happens, it will affect the business, and ultimately the revenue. In this episode, Oliver and Jason talk about the reasons sales leaders fail, and what can you do to address it. Learn more as we come to a great discussion about leadership, and we'll bring you great tips that can help you improve. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    22 mins
  • [S2E02] Why don’t companies do Leadership Training?

    [S2E02] Why don’t companies do Leadership Training?
    Feb 17 2022
    Why do some call centers not do leadership training? What impact can it bring to the company? This episode will bring you to the leadership role, which is related to the previous episode's topic of why are employees these days harder to manage. It is not always the leader who is solely responsible, but more the training supplied, which is not adequate. In this episode, Oliver and Jason talk about things that make an effective leader. Learn more about the importance of leadership training and more tips that will surely help you with your leadership role. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    21 mins
  • [S2E01] Why Are Employees Harder To Manage?

    [S2E01] Why Are Employees Harder To Manage?
    Feb 10 2022
    Why are employees today more difficult to manage? What are some of the contributing factors? The most amazing technology, leads, sales process could mean nothing if you don't have the operations side worked out. It's coming from somewhere in the leadership side if you're having all these people issues. In this episode, Oliver and Jason talk about managing employees. Specifically, why is it harder to do so these days. Learn more about effectively managing people, and understanding the root of leadership challenges. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    23 mins
  • Season 2 (intro) – We are back!

    Season 2 (intro) – We are back!
    Feb 10 2022
    Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center. Stay tuned, and stick around as we head into season two. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    9 mins
  • [Ep.29] Finishing Out The Year Strong

    [Ep.29] Finishing Out The Year Strong
    Dec 10 2021
    Your team certainly wants to be paid at this point in the year, but do they still want to work as hard as they did before? You should be finishing the year with confidence and momentum moving into the next because it's far more difficult to shake everyone up if everything is dying off. In this episode, Oliver and Jason close the year with some helpful insights to be able to finish out the year strong. Learn more about focusing on meeting your goals in a very busy season, and build that confidence within you. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    1 hr
  • [Ep.28] Overcoming Sales Management Challenges

    [Ep.28] Overcoming Sales Management Challenges
    Dec 3 2021
    What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years? Many things have changed since the past - how businesses operate, the technology available, the complexity, and how consumers buy. There are, nevertheless, some fundamentals that remain the same. In this episode, Oliver and Jason talk about an article published in 2013 called "The 7 Inside Sales Management Challenges". We also talked about how to overcome them. Learn more about the call center industry, how to deal with management issues, and how to become a better leader. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    1 hr and 1 min
  • [Ep.27] What Sales Operations Leaders Need To Know – Part 2

    [Ep.27] What Sales Operations Leaders Need To Know – Part 2
    Nov 26 2021
    How can you make your tech stack better and more efficient? Are your processes optimized for the full client journey? In this episode, Oliver and Jason continue to answer questions that are dedicated to sales operation leaders. This is part 2 of this segment and if you are a sales leader, make sure to check out the previous episode, made just for you. Learn more about soft skills, analysis vs action, and having a scalable and accurate sales process. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    1 hr
  • [Ep.26] What Do Sales Operations Leaders Need To Know?

    [Ep.26] What Do Sales Operations Leaders Need To Know?
    Nov 19 2021
    Are your strategies as a sales operations leader in line with the company's goals? What part of the process do you think you might be too focused on yourself, yet to the disadvantage of the company? In this special episode, Oliver and Jason talk about some of the questions about being a sales operations leader. We talked about breaking down silos, working as one with the company, and winning as a team. Sometimes there is this short-term thinking, and not thinking about the overall business and client success. You must overcome your self-centered and short-term thinking, and consider what you can do to assist the organization and the customers. Learn more about leadership, unity, success in sales, and scale with your company. Learn more about how to build your Call Center Confidence Sign up for Reminders about Weekly Live Show Connect with Jason on LinkedIn Connect with Oliver on LinkedIn Follow Us on: Facebook Instagram LinkedIn
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    1 hr