Chapter Three - The Same Noise, Wearing a Different Uniform
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Chapter Three - The Same Noise, Wearing a Different Uniform
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Chapter Three: The Same Noise, Wearing a Different Uniform
What does a service desk with more than 2,000 open tickets and 600 stalled projects have to do with burnout?
More than I understood at the time.
I walked into that organisation expecting to fix a struggling service desk. What I found was a capable team drowning in noise generated somewhere else.
This was years before I had the words Quiet Ops, but the pattern was already there: stop fighting the symptom, go upstream, find the source, reduce the noise.
Because sometimes the people who look like the problem were never the problem at all.
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