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Chats with Jason

Chats with Jason

Written by: Jason S Bradshaw
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About this listen

What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or employee experience—and when those experiences improve, everything changes. From boardrooms to back offices, from frontline stories to CEO insights, these conversations unpack what it really takes to create brands people love, cultures that thrive, and businesses that grow—sustainably and meaningfully. Because when you improve the experience, you improve your business—and the world around you.Copyright (C) 2023-2025 Bradshaw, Koh & Co Pty Ltd and Jason S Bradshaw Economics Leadership Management Management & Leadership
Episodes
  • How to Take Over a Family Business Without Destroying Relationships
    Jan 12 2026

    Taking over a family business can feel like walking a tightrope — one wrong step and relationships, trust, and legacy can unravel fast.

    In this episode of Chats with Jason, Jason S. Bradshaw sits down with Jonathan Goldhill, author of Disruptive Successor and one of the world’s leading family business coaches, to unpack how next-generation leaders can step into leadership without destroying family relationships.

    Most family businesses don’t fail because of profits or market conditions — they fail because of communication breakdowns, emotional tension, entitlement, and unclear succession planning. In this conversation, Jonathan shares real-world insights from coaching over 1,000 family businesses on how to earn respect, lead with confidence, and build your own legacy while honoring the past.

    🔍 In this episode, you’ll learn:

    1. Why most family business successions fail
    2. How next-gen leaders can take control without burning bridges
    3. The emotional shift required to lead parents, siblings, and relatives
    4. How to balance legacy vs leadership
    5. What successful multi-generation businesses do differently
    6. Why communication, purpose, and emotional intelligence matter more than ever

    Whether you’re preparing to take over the family business, already leading alongside parents, or advising family-owned companies, this episode offers practical strategies you can apply immediately.

    🔖 Timestamps:

    00:00 Introduction: The Family Business Dilemma

    00:33 Meet Jonathan Goldhill: A Legacy of Coaching

    01:11 Jonathan's Family Business Journey

    05:44 The Hidden Reasons Family Businesses Fail

    08:25 Explaining Family Business Coaching to a Child

    10:41 Balancing Legacy and Vision in Family Businesses

    13:28 The Importance of Emotional Intelligence

    15:26 The 7Ps Playbook: Purpose and Priorities

    19:04 Scaling Without Losing Your Soul

    22:07 The Hunger for Success Across Generations

    24:27 Rapid Fire Round: Quick Insights

    25:12 Final Thoughts and Farewell

    Transform the Experience. Transform Your Business.

    Want more insights on transforming your business? 🚀

    🔔🔥 Hit That Subscribe Button NOW!

    🎯 Share These Game-Changing Tips with Your Network!

    👍💭 Like and comment —we'd love to hear your thoughts!

    Follow Jason S Bradshaw:

    Website: https://jasonsbradshaw.com/

    LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

    Facebook: https://www.facebook.com/jasonsbradshaw

    Instagram: https://www.instagram.com/jasonsbradshaw/

    Twitter/X: https://x.com/jasonsbradshaw

    Follow Jonathan Goldhill:

    Website: https://www.thegoldhillgroup.com/

    LinkedIn:

    Show More Show Less
    27 mins
  • No One Wants to Work Anymore Is a Lie, Here’s What Leaders Are Missing
    Jan 5 2026

    What if the real reason people are leaving isn’t pay, perks, or generations, but the way work is designed?

    In this episode of Chats with Jason, Jason S Bradshaw sits down with Joe Mull, Hall of Fame speaker, author, and one of the world’s leading voices on employee commitment, to dismantle the myth that “no one wants to work anymore.”

    Joe reveals why people don’t quit jobs, they quit the experience of work, and what leaders must change right now to attract, engage, and retain great people.

    This is not another conversation about perks, ping-pong tables, or free lunches. It’s a practical, research-backed roadmap for leaders who want people to stay, thrive, and proudly say, “You should work here.”

    In this episode, you’ll discover:
    1. Why people really leave jobs, and why it always comes back to quality of life
    2. The three conditions that make people believe they have a great job
    3. What truly defines a great boss, and why trust can be lost in moments
    4. Why “no one wants to work anymore” has been said for 120 years
    5. How to stop fixing people and start fixing work
    6. The power of stay interviews, and how to run them properly
    7. How to give feedback that activates effort instead of triggering defensiveness
    8. What leaders must do differently in the age of AI, hybrid work, and burnout

    If you lead people, even one person, this episode will permanently change how you think about employee experience, retention, and performance.

    ⏱️ Key Timestamps

    00:00 – Why leaders are struggling with hiring, retention, and engagement

    01:30 – The real reason people leave jobs, it’s about quality of life

    03:25 – “People do a great job when they believe they have a great job”

    04:54 – The 3 elements of a great job, ideal job, meaningful work, great boss

    05:50 – What actually makes a great boss

    08:43 – How trust is built slowly and destroyed instantly

    09:32 – The myth of “no one wants to work anymore”

    10:21 – Why this belief has existed for 120 years

    12:15 – People don’t want to suffer anymore

    15:27 – Stop fixing people, start fixing work

    17:12 – Is there a staffing shortage or a great job shortage?

    20:58 – One leadership habit that instantly boosts commitment

    21:23 – Why stay interviews matter more than exit interviews

    27:42 – How to give feedback that improves performance without damaging trust

    30:23 – Leading people in the age of AI and hybrid work

    32:29 – Where to follow Joe Mull and explore his work

    33:05 – Why employee experience becomes customer experience

    🔗 Follow & Connect

    Follow Jason S Bradshaw

    Website: https://www.jasonsbradshaw.com

    LinkedIn: https://www.linkedin.com/in/jasonsbradshaw

    Follow Joe Mull

    Website: https://www.joemull.com

    Boss Hero School: https://www.bossheroschool.com

    Show More Show Less
    34 mins
  • No One Wants to Work? The Real Problem Is Your Hiring System
    Dec 22 2025

    Every leader has said it—or at least thought it: “No one wants to work anymore.”

    But what if that belief is costing you great people, productivity, and profit?

    In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the next generation—but by broken hiring systems.

    You’ll learn:

    ✅Why turnover quietly drains revenue and morale

    ✅How hiring is actually a marketing activity

    ✅The biggest hiring mistake leaders still make

    ✅How to attract better people before you’re desperate

    If you’re tired of constant rehiring, burnout, and instability, this conversation will change how you think about hiring forever.

    🔖 Timestamps:

    00:00 The Hiring Dilemma: Why Finding the Right People is So Hard

    00:59 Introducing Ryan Englin: Master of Frontline Hiring

    01:56 The Real Cost of Bad Hires

    04:14 Simplifying Hiring: A Lunchbox Analogy

    05:09 Why Hiring is Harder Today

    10:52 Recruiting as a Marketing Activity

    14:05 The Core Fit Hiring System Explained

    18:50 Becoming an Employer of Choice

    22:55 Immediate Steps to Improve Candidate Quality

    24:54 The Psychological Shift of Proactive Hiring

    26:54 Final Thoughts and Encouragement for Leaders

    Want more insights on transforming your business? 🚀

    🔔🔥 Hit That Subscribe Button NOW!

    🎯 Share These Game-Changing Tips with Your Network!

    👍💭 Like and comment —we'd love to hear your thoughts!

    Follow Jason S Bradshaw:

    Website: https://jasonsbradshaw.com/

    LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

    Facebook: https://www.facebook.com/jasonsbradshaw

    Instagram: https://www.instagram.com/jasonsbradshaw/

    Twitter/X: https://x.com/jasonsbradshaw

    Follow Ryan Englin:

    Website: https://ryanenglin.com/

    LinkedIn: https://www.linkedin.com/in/ryanenglin/

    Facebook: https://www.facebook.com/ryan.englin/

    Core Matters website: https://corematters.com/

    LinkedIn Company: https://www.linkedin.com/company/corematters

    Facebook: https://facebook.com/thecorematters

    YouTube: https://www.youtube.com/@corefithiring

    X: https://x.com/corematters

    Titans of the Trades Podcast: https://corematters.com/podcasts/

    Buy Ryan’s Books:

    Hire Better People Faster: A Proven System for Attracting the Employees You Want -

    Show More Show Less
    30 mins
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