What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?

In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.

This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.

You’ll learn:

1. Why wonder is a leadership advantage, not a luxury
2. How small moments create magnetic workplace cultures
3. The role of presence, gratitude, and emotional energy in leadership
4. How to improve customer and employee experience through heart-led service
5. Simple rituals that can elevate team engagement starting today

If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.

Time Stamps:

00:00 Introduction to the Power of Wonder

00:38 Meet Peter Merritt: The Wonder Advocate

01:41 Rediscovering Wonder in Leadership

03:42 Lessons from Luxury Hotels

04:43 The Power of Small Moments

08:15 Creating Magnetic Workplaces

10:42 Revive and Shine: A Case Study

12:23 Practical Tips for Best-in-Class Service

14:35 The Impact of Gratitude

17:59 Role Model Leadership

22:18 Final Thoughts and Takeaways

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Peter Merrett:

Website: https://petermerrett.com/

LinkedIn: https://www.linkedin.com/in/petermerrett/

Facebook: https://www.facebook.com/petermerrettspeaker

Instagram: https://www.instagram.com/peter_merrett/

Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/

#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...

What if the fastest way to boost performance wasn’t pressure… but love?

In this episode of Chats with Jason, Martha C. Lawrence, author of Catch People Doing Things Right, the authorized biography of Ken Blanchard, shares the personal story behind one of the world’s most influential leadership thinkers.

Decades before empathy and vulnerability became leadership buzzwords, Ken Blanchard, co-author of The One Minute Manager, was teaching a radically different philosophy:

Leadership is service, love belongs at work, and “nice leaders” don’t finish last — they create thriving, high-performing organizations.

In this episode, you’ll learn:

1. How catching people doing things right transforms performance and workplace culture
2. Why servant leadership builds trust, engagement, and loyalty
3. Personal stories that shaped Ken Blanchard’s leadership philosophy
4. Practical strategies to lead with love in today’s hybrid, AI-driven workplace

If you’re a leader, manager, or business owner looking to inspire your teams, improve engagement, and create a positive workplace, this conversation will change the way you lead.

Time Stamps:

00:00 Introduction: Leading with Love

00:54 Meet Martha C. Lawrence

02:40 Ken Blanchard's Early Influence

04:42 The One Minute Manager Phenomenon

06:41 Ken's Leadership Philosophy

10:54 Servant Leadership in Action

14:53 Ken's Legacy and Impact

23:36 Applying Ken's Lessons Today

26:40 Conclusion: Lead with Love

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Martha C. Lawrence

Website: https://marthalawrence.com/

LinkedIn: https://www.linkedin.com/in/marthaclawrence/

Buy Catch People Doing Things Right: https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads

#KenBlanchard #Leadership #EmployeeEngagement #CatchPeopleDoingThingsRight #OneMinuteManager #JasonSBradshaw

Taking over a family business can feel like walking a tightrope — one wrong step and relationships, trust, and legacy can unravel fast.

In this episode of Chats with Jason, Jason S. Bradshaw sits down with Jonathan Goldhill, author of Disruptive Successor and one of the world’s leading family business coaches, to unpack how next-generation leaders can step into leadership without destroying family relationships.

Most family businesses don’t fail because of profits or market conditions — they fail because of communication breakdowns, emotional tension, entitlement, and unclear succession planning. In this conversation, Jonathan shares real-world insights from coaching over 1,000 family businesses on how to earn respect, lead with confidence, and build your own legacy while honoring the past.

🔍 In this episode, you’ll learn:

1. Why most family business successions fail
2. How next-gen leaders can take control without burning bridges
3. The emotional shift required to lead parents, siblings, and relatives
4. How to balance legacy vs leadership
5. What successful multi-generation businesses do differently
6. Why communication, purpose, and emotional intelligence matter more than ever

Whether you’re preparing to take over the family business, already leading alongside parents, or advising family-owned companies, this episode offers practical strategies you can apply immediately.

🔖 Timestamps:

00:00 Introduction: The Family Business Dilemma

00:33 Meet Jonathan Goldhill: A Legacy of Coaching

01:11 Jonathan's Family Business Journey

05:44 The Hidden Reasons Family Businesses Fail

08:25 Explaining Family Business Coaching to a Child

10:41 Balancing Legacy and Vision in Family Businesses

13:28 The Importance of Emotional Intelligence

15:26 The 7Ps Playbook: Purpose and Priorities

19:04 Scaling Without Losing Your Soul

22:07 The Hunger for Success Across Generations

24:27 Rapid Fire Round: Quick Insights

25:12 Final Thoughts and Farewell

Transform the Experience. Transform Your Business.

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment —we'd love to hear your thoughts!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Jonathan Goldhill:

Website: https://www.thegoldhillgroup.com/

LinkedIn:

What if the real reason people are leaving isn’t pay, perks, or generations, but the way work is designed?

In this episode of Chats with Jason, Jason S Bradshaw sits down with Joe Mull, Hall of Fame speaker, author, and one of the world’s leading voices on employee commitment, to dismantle the myth that “no one wants to work anymore.”

Joe reveals why people don’t quit jobs, they quit the experience of work, and what leaders must change right now to attract, engage, and retain great people.

This is not another conversation about perks, ping-pong tables, or free lunches. It’s a practical, research-backed roadmap for leaders who want people to stay, thrive, and proudly say, “You should work here.”

1. Why people really leave jobs, and why it always comes back to quality of life
2. The three conditions that make people believe they have a great job
3. What truly defines a great boss, and why trust can be lost in moments
4. Why “no one wants to work anymore” has been said for 120 years
5. How to stop fixing people and start fixing work
6. The power of stay interviews, and how to run them properly
7. How to give feedback that activates effort instead of triggering defensiveness
8. What leaders must do differently in the age of AI, hybrid work, and burnout

If you lead people, even one person, this episode will permanently change how you think about employee experience, retention, and performance.

00:00 – Why leaders are struggling with hiring, retention, and engagement

01:30 – The real reason people leave jobs, it’s about quality of life

03:25 – “People do a great job when they believe they have a great job”

04:54 – The 3 elements of a great job, ideal job, meaningful work, great boss

05:50 – What actually makes a great boss

08:43 – How trust is built slowly and destroyed instantly

09:32 – The myth of “no one wants to work anymore”

10:21 – Why this belief has existed for 120 years

12:15 – People don’t want to suffer anymore

15:27 – Stop fixing people, start fixing work

17:12 – Is there a staffing shortage or a great job shortage?

20:58 – One leadership habit that instantly boosts commitment

21:23 – Why stay interviews matter more than exit interviews

27:42 – How to give feedback that improves performance without damaging trust

30:23 – Leading people in the age of AI and hybrid work

32:29 – Where to follow Joe Mull and explore his work

33:05 – Why employee experience becomes customer experience

Follow Jason S Bradshaw

Website: https://www.jasonsbradshaw.com

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw

Follow Joe Mull

Website: https://www.joemull.com

Boss Hero School: https://www.bossheroschool.com

Every leader has said it—or at least thought it: “No one wants to work anymore.”

But what if that belief is costing you great people, productivity, and profit?

In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the next generation—but by broken hiring systems.

You’ll learn:

✅Why turnover quietly drains revenue and morale

✅How hiring is actually a marketing activity

✅The biggest hiring mistake leaders still make

✅How to attract better people before you’re desperate

If you’re tired of constant rehiring, burnout, and instability, this conversation will change how you think about hiring forever.

🔖 Timestamps:

00:00 The Hiring Dilemma: Why Finding the Right People is So Hard

00:59 Introducing Ryan Englin: Master of Frontline Hiring

01:56 The Real Cost of Bad Hires

04:14 Simplifying Hiring: A Lunchbox Analogy

05:09 Why Hiring is Harder Today

10:52 Recruiting as a Marketing Activity

14:05 The Core Fit Hiring System Explained

18:50 Becoming an Employer of Choice

22:55 Immediate Steps to Improve Candidate Quality

24:54 The Psychological Shift of Proactive Hiring

26:54 Final Thoughts and Encouragement for Leaders

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment —we'd love to hear your thoughts!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Ryan Englin:

Website: https://ryanenglin.com/

LinkedIn: https://www.linkedin.com/in/ryanenglin/

Facebook: https://www.facebook.com/ryan.englin/

Core Matters website: https://corematters.com/

LinkedIn Company: https://www.linkedin.com/company/corematters

Facebook: https://facebook.com/thecorematters

YouTube: https://www.youtube.com/@corefithiring

X: https://x.com/corematters

Titans of the Trades Podcast: https://corematters.com/podcasts/

Buy Ryan’s Books:

Hire Better People Faster: A Proven System for Attracting the Employees You Want -

Creative burnout. Recycled ideas. Audiences that don’t trust what they see.

In this episode, Jason S. Bradshaw sits down with Melanie Deziel, one of the world’s most respected creative strategists, to unpack why creative teams stall — and what leaders can do to fix it.

You’ll discover:

👉The real reason brainstorming sessions fail

👉How trust is collapsing in marketing and business

👉Why “prove it” matters more than ever

👉How simple systems unlock creativity at scale

This is a must-watch for leaders, marketers, and teams who want to create work that actually resonates.

👉 Subscribe for more conversations on experience, leadership, and business transformation.

🔖 Timestamps:

00:00 Introduction to Creativity and Today's Guest

00:29 Meet Melanie Deziel: Creative Strategist Extraordinaire

01:34 Explaining Creativity to a 9-Year-Old

02:27 The Role of a Creative Systems Architect

03:47 The Content Fuel Framework: Revolutionizing Brainstorms

05:46 Overcoming Creative Blocks

11:04 The Impact of AI on Creativity

22:00 Building Trust in a Distrustful World

25:36 Practical Tips for Leaders and Teams

27:57 Final Thoughts and Farewell

Transform the Experience. Transform Your Business.

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment —we'd love to hear your thoughts!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Melanie Deziel:

Website: https://www.melaniedeziel.com/

LinkedIn: https://www.linkedin.com/in/melaniedeziel/

Instagram: https://www.instagram.com/meldeziel/

Threads: https://www.threads.com/@meldeziel

Buy Melanie’s Books:

The Content Fuel Framework - https://www.melaniedeziel.com/the-content-fuel-framework

Prove It - https://www.melaniedeziel.com/prove-it

#CreativeLeadership #TeamPerformance #BrandTrust #ContentMarketing #BusinessLeadership

Most company cultures don’t fail because leaders don’t care.

They fail because leaders misunderstand what culture actually is.

In this episode, Melissa Daimler—who helped shape culture at Adobe, Twitter, WeWork, and Udemy—reveals the real reasons cultures collapse and what leaders must do to build organizations that truly work.

We explore:

✅ Why values fail without clear behaviors

✅ How to spot cultural cracks long before they become disasters

✅ What fast-growth companies often get wrong

✅ How AI is reshaping culture, learning, and leadership

✅ Practical steps any leader can use to “reculture” their team

If you want a culture that fuels performance—rather than frustration—this conversation will give you the clarity and tools to lead differently.

🔖 Timestamps:

0:00 Introduction: The Real Meaning of Culture

01:22 Melissa Daimler's Journey and Insights

03:27 Common Misconceptions About Culture

04:41 Defining and Codifying Culture

09:17 Culture in High-Growth Companies

14:36 Culture in Crisis: Lessons from WeWork

17:09 AI's Impact on Culture and Leadership

24:32 Practical Steps for Leaders

28:00 Conclusion: Culture is What You Do

Transform the Experience. Transform Your Business.

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment —we'd love to hear your thoughts!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Melissa Daimler:

Website: https://www.melissadaimler.com/

LinkedIn: https://www.linkedin.com/in/melissadaimler/

Substack: https://reculturing.substack.com/

Buy ReCulturing: Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success :https://www.melissadaimler.com/reculturing-book/

#CompanyCulture #Leadership #WorkplaceCulture #MelissaDaimler #JasonSBradshaw #ChatsWithJason #ReCulturing #FutureOfWork

Empathy is no longer a “soft skill”—it’s the competitive advantage every modern leader needs. In this powerful episode, Jason S. Bradshaw interviews Claude Silver, Chief Heart Officer at VaynerX, to uncover how emotional bravery, self-awareness, and people-first leadership transform team performance and workplace culture.

Claude shares the pivotal moments that shaped her leadership journey, how she supports 2,000+ employees globally, and what leaders must do to build trust, belonging, and psychological safety—whether teams are remote, hybrid, or in-office.

You’ll learn:

✔️ How to lead with empathy in high-pressure environments

✔️ Why emotional bravery is the next evolution of emotional intelligence

✔️ How to give (and receive) feedback without fear

✔️ What people-first culture really looks like in action

✔️ The mindset shift that helps leaders retain top talent

✔️ How to create belonging across generations and time zones

✔️ Why transparency builds faster trust than any dashboard or KPI

If you want to improve your leadership skills, elevate your company culture, and create teams that feel seen and supported—this episode gives you the practical roadmap.

🔖 Timestamps:

00:00 Introduction to Heart-Led Leadership

00:35 Meet Claude Silver: Chief Heart Officer

01:21 Claude's Journey to Leadership

04:31 Emotional Bravery in Leadership

08:46 The Role of a Chief Heart Officer

16:00 Building a People-First Culture

18:34 Emotional Optimism and Leadership

21:07 Creating Belonging in a Diverse Workforce

27:04 Operational Decisions with Heart

28:50 Conclusion and Final Thoughts

Transform the Experience. Transform Your Business.

Want more insights on transforming your business? 🚀

🔔🔥 Hit That Subscribe Button NOW!

🎯 Share These Game-Changing Tips with Your Network!

👍💭 Like and comment —we'd love to hear your thoughts!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Claude Silver:

Website: https://www.claudesilver.com/

LinkedIn: https://www.linkedin.com/in/casilver/

Instagram: https://www.instagram.com/claudesilver

Tiktok: https://www.tiktok.com/@chiefheartofficer

Buy Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart: https://beyourselfbook.com/

#Leadership #EmpathyInLeadership #PeopleFirstCulture #EmotionalBravery #HybridWork #EmployeeExperience #WorkplaceCulture #ClaudeSilver #JasonSBradshaw