In this episode, Jordan Vollrath interviews Shannon Vander Meulen, the founder of WaitWell, a platform designed to streamline the patient experience in healthcare settings. Shannon explains how WaitWell allows patients to book appointments and join waitlists via mobile devices or computers, significantly reducing the stress associated with waiting for healthcare services. The platform not only enhances user-friendliness but also provides transparency regarding wait times, enabling patients to use their waiting time productively. Shannon shares her inspiration for creating WaitWell, stemming from her experiences in managing a motor vehicle office where inefficiencies in waiting processes were evident.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 – Opening
01:24 – Introduction to WaitWell (conversation begins)
03:22 – How WaitWell Works
06:01 – Inspiration Behind WaitWell
08:59 – Expanding into Healthcare
12:21 – Patient Experience and Engagement
13:53 – Cherry Health
16:46 – Introducing Waillo: AI in Healthcare
20:29 – Real-World Applications and Insights
24:16 – Future of WaitWell and Waillo

Shannon Vander Meulen is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking, and workflow technology can improve service for customers, staff, and administration at busy service locations everywhere.

Connect with us!
Shannon Vander Meulen on LinkedIn: https://www.linkedin.com/in/shannonvandermeulen/
WaitWell on LinkedIn: https://www.linkedin.com/company/waitwell/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about WaitWell software: https://waitwellsoftware.com/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#WaitWell #HealthcareTechnology #PatientExperience #AppointmentBooking #AIinHealthcare #ShannonVanderMeulen #PatientWaitTimes #HealthcareEfficiency #DigitalHealthSolutions #Waillo

The conversation centers around the upcoming Canada Health Tech Innovation Symposium 2025, highlighting its focus on emerging technologies in healthcare, networking opportunities, and the evolution of the event from its fintech origins. Key themes include the importance of collaboration in health tech, feedback from previous events, and the strategic advantages of hosting the symposium in Alberta.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Intro To Rahul Bhatia
01:30 Introduction to the Canada Health Tech Innovation Symposium 2025
03:10 Exploring the Event's Structure and Highlights
03:47 Cherry Health
06:32 The Evolution of Health Tech Events
08:29 Audience Engagement and Networking Opportunities
10:40 Exhibitors and Sponsors: Driving Innovation
11:17 Cherry Health
12:40 Challenges and Lessons from Last Year
14:43 The Future of Health Tech in Alberta
18:17 Event Details and Closing Remarks

Rahul Bhatia is the Founder and CEO renowned for driving Alberta’s tech ecosystem to new heights through visionary leadership and innovation. As a catalyst behind major events such as the Canada FinTech Symposium and Canada HealthTech Innovation Symposium, Rahul has established himself as a key influencer in Canada’s technology and innovation landscape.

With over 15 years of diverse experience in sales, business development, corporate communications, and general management, Rahul has a proven track record of accelerating revenue growth, building strong client networks from the ground up, and fostering collaborative team environments that enhance market presence.

An International Business graduate, Rahul combines his prolific communication and leadership skills to consistently exceed targets and deliver impactful results. His expertise spans exhibition and conference management, brand development, client servicing, and market research across multiple industries including technology, automotive, education, and oil & gas.

Rahul’s passion for connecting people and ideas continues to fuel Canada's emergence as a vibrant hub for innovation and business growth.

Connect with us!
Rahul Bhatia on LinkedIn: https://www.linkedin.com/in/rahul-bhatia-49636418/
Canada HealthTech Innovation Symposium on LinkedIn: https://www.linkedin.com/company/healthtechinnovationsymposium/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about 2025 Canada HealthTech Innovation Symposium: https://healthtechinnovationsymposium.com/ (use discount code CHERRY200 for -$200 off event registration)

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#CanadaHealthTech #HealthTech #AIinHealthcare #PatientCare #Diagnostics #Networking #HealthTechCommunity #AlbertaInnovation #HealthTechEvents #DigitalHealth

In this conversation, Catherine Mahe from New Look Vision discusses the challenges faced by independent optometrists and details the benefits of a contractor model that prioritizes patient care. She highlights how New Look Vision stays at the forefront of technological advancements, integrating remote services and AI to enhance eye health across Canada. The discussion also emphasizes the significance of teamwork and a positive work culture in preventing burnout, touching on the growth opportunities for optometrists committed to providing high-quality care.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Introduction To Catherine Mahe
01:25 Challenges in Independent Optometry
05:08 Contractor Model Benefits
10:10 Technology and Innovation in Optometry
18:28 Company Growth and Strategic Pillars

Catherine Mahe holds the dual role of Regional Operations Manager for Western Canada and serves as the lead for New Look Vision's optometrist recruitment efforts. Having started working with NVG as a practicing Optician, her career trajectory is, in itself, a powerful testimonial to the professional development opportunities within the New Look Vision ecosystem.

Connect with us!
Catherine Mahe on LinkedIn: https://www.linkedin.com/in/catherine-mahe-34228a160/
Catherine Mahe via Email: catherine.mahe@newlookvision.ca
New Look Vision on LinkedIn: https://www.linkedin.com/company/new-look-ca/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about careers with New Look: https://newlookvision.ca/en/careers/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#OptometryJobs #HealthcareCareers #CareerGrowth #Optometrist #WorkLifeBalance #Hiring #Optometry #Healthcare #PatientCare #Innovation #EyeCare #EyeHealth #HealthTech #FutureOfHealthcare #WorkCulture #TeamDynamics #RemoteOptometry #LensManufacturing