In this episode, Jordan Vollrath interviews Shannon Vander Meulen, the founder of WaitWell, a platform designed to streamline the patient experience in healthcare settings. Shannon explains how WaitWell allows patients to book appointments and join waitlists via mobile devices or computers, significantly reducing the stress associated with waiting for healthcare services. The platform not only enhances user-friendliness but also provides transparency regarding wait times, enabling patients to use their waiting time productively. Shannon shares her inspiration for creating WaitWell, stemming from her experiences in managing a motor vehicle office where inefficiencies in waiting processes were evident.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 – Opening
01:24 – Introduction to WaitWell (conversation begins)
03:22 – How WaitWell Works
06:01 – Inspiration Behind WaitWell
08:59 – Expanding into Healthcare
12:21 – Patient Experience and Engagement
13:53 – Cherry Health
16:46 – Introducing Waillo: AI in Healthcare
20:29 – Real-World Applications and Insights
24:16 – Future of WaitWell and Waillo

Shannon Vander Meulen is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking, and workflow technology can improve service for customers, staff, and administration at busy service locations everywhere.

Connect with us!
Shannon Vander Meulen on LinkedIn: https://www.linkedin.com/in/shannonvandermeulen/
WaitWell on LinkedIn: https://www.linkedin.com/company/waitwell/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about WaitWell software: https://waitwellsoftware.com/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#WaitWell #HealthcareTechnology #PatientExperience #AppointmentBooking #AIinHealthcare #ShannonVanderMeulen #PatientWaitTimes #HealthcareEfficiency #DigitalHealthSolutions #Waillo

The conversation centers around the upcoming Canada Health Tech Innovation Symposium 2025, highlighting its focus on emerging technologies in healthcare, networking opportunities, and the evolution of the event from its fintech origins. Key themes include the importance of collaboration in health tech, feedback from previous events, and the strategic advantages of hosting the symposium in Alberta.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Intro To Rahul Bhatia
01:30 Introduction to the Canada Health Tech Innovation Symposium 2025
03:10 Exploring the Event's Structure and Highlights
03:47 Cherry Health
06:32 The Evolution of Health Tech Events
08:29 Audience Engagement and Networking Opportunities
10:40 Exhibitors and Sponsors: Driving Innovation
11:17 Cherry Health
12:40 Challenges and Lessons from Last Year
14:43 The Future of Health Tech in Alberta
18:17 Event Details and Closing Remarks

Rahul Bhatia is the Founder and CEO renowned for driving Alberta’s tech ecosystem to new heights through visionary leadership and innovation. As a catalyst behind major events such as the Canada FinTech Symposium and Canada HealthTech Innovation Symposium, Rahul has established himself as a key influencer in Canada’s technology and innovation landscape.

With over 15 years of diverse experience in sales, business development, corporate communications, and general management, Rahul has a proven track record of accelerating revenue growth, building strong client networks from the ground up, and fostering collaborative team environments that enhance market presence.

An International Business graduate, Rahul combines his prolific communication and leadership skills to consistently exceed targets and deliver impactful results. His expertise spans exhibition and conference management, brand development, client servicing, and market research across multiple industries including technology, automotive, education, and oil & gas.

Rahul’s passion for connecting people and ideas continues to fuel Canada's emergence as a vibrant hub for innovation and business growth.

Connect with us!
Rahul Bhatia on LinkedIn: https://www.linkedin.com/in/rahul-bhatia-49636418/
Canada HealthTech Innovation Symposium on LinkedIn: https://www.linkedin.com/company/healthtechinnovationsymposium/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about 2025 Canada HealthTech Innovation Symposium: https://healthtechinnovationsymposium.com/ (use discount code CHERRY200 for -$200 off event registration)

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#CanadaHealthTech #HealthTech #AIinHealthcare #PatientCare #Diagnostics #Networking #HealthTechCommunity #AlbertaInnovation #HealthTechEvents #DigitalHealth

In this conversation, Catherine Mahe from New Look Vision discusses the challenges faced by independent optometrists and details the benefits of a contractor model that prioritizes patient care. She highlights how New Look Vision stays at the forefront of technological advancements, integrating remote services and AI to enhance eye health across Canada. The discussion also emphasizes the significance of teamwork and a positive work culture in preventing burnout, touching on the growth opportunities for optometrists committed to providing high-quality care.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Introduction To Catherine Mahe
01:25 Challenges in Independent Optometry
05:08 Contractor Model Benefits
10:10 Technology and Innovation in Optometry
18:28 Company Growth and Strategic Pillars

Catherine Mahe holds the dual role of Regional Operations Manager for Western Canada and serves as the lead for New Look Vision's optometrist recruitment efforts. Having started working with NVG as a practicing Optician, her career trajectory is, in itself, a powerful testimonial to the professional development opportunities within the New Look Vision ecosystem.

Connect with us!
Catherine Mahe on LinkedIn: https://www.linkedin.com/in/catherine-mahe-34228a160/
Catherine Mahe via Email: catherine.mahe@newlookvision.ca
New Look Vision on LinkedIn: https://www.linkedin.com/company/new-look-ca/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about careers with New Look: https://newlookvision.ca/en/careers/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#OptometryJobs #HealthcareCareers #CareerGrowth #Optometrist #WorkLifeBalance #Hiring #Optometry #Healthcare #PatientCare #Innovation #EyeCare #EyeHealth #HealthTech #FutureOfHealthcare #WorkCulture #TeamDynamics #RemoteOptometry #LensManufacturing

In this conversation, Dr. Jordan Vollrath and Dawn Osland discuss the evolving landscape of healthcare billing in Alberta, focusing on the increasing administrative burden faced by physicians. They explore the complexities of billing codes, the impact of fee-for-service models on physician stress, and the introduction of the new PCPCM model. Dawn shares insights on the importance of diagnostic coding, the ideal demographic for the new billing model, and the role of technology in streamlining healthcare administration. The discussion highlights the need for better tools and support for physicians to navigate the challenges of billing and patient management.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Dawn Osland Introduction
01:24 The Evolving Administrative Burden in Healthcare
04:22 Navigating the Complexity of Medical Coding
06:52 The Impact of Fee-for-Service on Physician Stress
09:22 Cherry Health
10:56 Understanding the New PCPCM Model
13:26 The Ideal Demographic for PCPCM
16:14 Challenges and Conflicts in Patient Panel Management
19:12 Reality vs. Expectations of the PCPCM Model
29:13 Cherry Health
31:01 Real Data vs. Projections in Healthcare Billing
33:32 Understanding Physician Satisfaction with New Models
34:27 Navigating Mixed Practice Scenarios
36:43 Maximizing Billing in the PCPCM Model
38:35 The Importance of Time Tracking for Physicians
39:32 Introducing the Track My Time App
41:31 Preparing for Audits in Healthcare Billing
43:15 The CMGP Calculator: Addressing Missed Revenue
46:03 Managing Billing Rejections with AI Assistance
48:33 The Future of AI in Healthcare Administration

With over two decades of experience in Alberta's primary care system, Dawn Osland is a leading medical billing expert dedicated to combating the administrative crisis facing physicians. She understands the immense challenge of navigating the notoriously complex 1200-page Schedule of Medical Benefits. Through her company, Osland Billing Tools, Dawn is pioneering solutions to simplify this chaos. Her latest innovation is BETTI, a powerful AI agent designed to act as a "secret decoder ring" for the billing schedule, empowering doctors to reduce uncompensated work, optimize their earnings, and reclaim valuable time for patient care.

Connect with us!
Dawn Osland on LinkedIn: https://www.linkedin.com/in/dawn-osland/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/
Osland Medical Billing Tools on LinkedIn: https://www.linkedin.com/company/cmgp-calculator/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find professional billing support from Osland Medical Billing Tools: https://cmgpcalculator.ca/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#healthcare #billing #AdministrativeBurden #PCPCM #DiagnosticCoding #PhysicianStress #AlbertaHealth #FeeForService #HealthTech #AIinHealthcare #PhysicianBurnout #AlbertaDoctors

In this conversation, Kyle Sherritt (Vice President of Sherritt Services) discusses the evolution of medical practice in Canada over the past 25 years, highlighting the shift from a matriarchal management structure to self-management by physicians and a distributed command amongst team members. He emphasizes the role of technology in modernizing clinic operations and introduces the concept of virtual fractional Medical Office Assistants (MOAs) as a solution to administrative challenges. The discussion also covers the importance of effective billing practices, the financial implications of using professional billing services, and the varying income potential for physicians across different provinces in Canada.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Guest Introduction
01:27 Evolution of Medical Practice Management
04:11 Modern Administrative Structures in Clinics
06:45 Impact of Technology on Clinic Operations
10:09 The Role of Virtual Fractional MOAs
14:10 Cherry Health
17:58 Operational Considerations for Virtual MOAs
25:09 Privacy and Security in Virtual Healthcare
28:43 Current Trends in Medical Billing
29:07 Family Physician Payment Models Across Canada
36:29 Maximizing Physician Income Through Effective Billing
36:31 Cherry Health
49:20 Choosing the Right Province for Medical Practice
53:57 The Purpose Behind Choosing a Medical Career

Sherritt Services Inc. is a long-standing player in the Canadian healthcare administration space, with a history and service offering that directly reflect the evolving needs of medical and dental practices. Founded in 1997 in Alberta, the company has grown from a provincial billing service to a pan-Canadian administrative support provider, now serving both medical and dental clinics across the country.

Connect with us!
Kyle Sherritt on LinkedIn: https://www.linkedin.com/in/kyle-sherritt-3920558b/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/
Sherritt Services on LinkedIn: https://www.linkedin.com/company/sherritt-services-inc/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Get clinic support from Sherritt Services administration and billing personnel: https://www.sherrittservices.ca/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#medicalpractice #healthcareadministration #virtualMOA #billingservices #technologyinhealthcare #physicianincome #clinicmanagement #healthcaretrends #Canada

Chris Carvalho, the president of Digital Health Canada, discusses the future direction of the organization, its mandate, and the benefits of membership. He reflects on the recent annual conference, the opportunities for innovation in digital health, and the shift towards virtual care. The conversation also touches on the challenges of risk aversion in healthcare technology, the role of AI, and the strategic direction for the next three years.

Chris also discusses the complexities of change management in healthcare technology, emphasizing the importance of understanding people and processes before implementing technology. He explores the future of Canadian health systems, the need for innovation, and the role of community in fostering change. The discussion highlights innovative startups in aging care and the challenges of commercialization in healthcare, particularly regarding public-private partnerships.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 Introduction to Chris Carvalho
01:25 Future Directions for Digital Health Canada
02:55 Understanding Digital Health Canada's Mandate
04:31 Membership Benefits and Community Engagement
05:52 Reflections on the Annual Conference
08:28 Opportunities in Digital Health Innovation
12:59 The Shift to Virtual Care
15:11 Risk Aversion in Healthcare Technology
17:52 The Role of AI in Healthcare
19:21 Strategic Direction for the Next Three Years
21:18 Essential Skills for Future Healthcare Professionals
22:36 Transformative Projects in Digital Health
26:09 Navigating Change Management in Healthcare Technology
33:27 The Future of Canadian Health Systems
35:16 Fostering Innovation and Change in Healthcare
40:04 Building Community in Digital Health
40:15 Innovative Startups in Aging Care
43:44 Challenges in Healthcare Commercialization
46:07 Public-Private Partnerships in Healthcare

Digital Health Canada's core mandate is to "connect, inspire, and empower digital health professionals who are creating the future of health in Canada". Its vision is to serve as a catalyst, bringing together the diverse elements of the digital health community. This mission is operationalized through three strategic pillars:

• Connect: Facilitating a robust network of professionals and organizations to foster lasting business relationships and collaborative partnerships.
• Empower: Leading knowledge sharing, offering learning opportunities and credentialing, and developing valuable content and tools for its members.
• Inspire: Encouraging members and the broader community to be visionary and transformative thought leaders in the digital health space.

Connect with us!
Chris Carvalho on LinkedIn: https://www.linkedin.com/in/cjcarvalho/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/
Digital Health Canada on LinkedIn: https://www.linkedin.com/company/digital-health-ca/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#DigitalHealthCanada #HealthcareInnovation #VirtualCare #AIinHealthcare #DigitalTransformation #MembershipBenefits #HealthcareTechnology #ChangeManagement #CommunityBuilding #StrategicDirection

This conversation delves into the critical distinction between healthspan and lifespan, emphasizing the importance of quality of life in longevity. The speakers discuss the role of preventative care, the efficacy of various longevity treatments, and the impact of AI in healthcare. They also address common misconceptions about longevity, the significance of personal responsibility in health, and the evolving landscape of longevity medicine and investment opportunities.

Sergey Jakimov is a founding partner of LongeVC, a VC investing in biotech companies and founders. He is a serial entrepreneur, having co-founded 3 deep-tech ventures and raised more than $25M in venture funding. He has advised several other startups in the therapeutics space, and since 2018, he has led the medical tech startup Longenesis (now he is their member board of directors). He is also a board member and co-founder of the Longevity Science Foundation. Sergey is a visiting lecturer at several universities, and he co-authored a master’s program in technology law at the Riga Graduate School of Law. He holds a BSc in International Affairs and two MScs in Political Science and Government and Law and Finance. He was named a Forbes Latvia 30 Under 30 in technology and healthcare in 2020.

Artem Trotsyuk is a venture partner of LongeVC, a VC investing in biotech companies and founders. He is a bioengineer and computer scientist by training. His experience focuses on early-stage investments (pre-seed, seed, up to Series A), supporting entrepreneurs in turning their ideas and visions into successful companies. Artem is also a lecturer at Stanford University and Chief Technologist at Swaza. He completed his Ph.D. in Bioengineering and Masters in Computer Science with an AI specialization at Stanford. Artem's research interests lie in AI, bioengineering, gene editing, wearables, CRISPR therapy, regenerative medicine and ethical use of data in drug development.

Hosted by Family Medicine Physician Dr Jordan Vollrath

00:00 Understanding HealthSpan vs Lifespan
04:08 The Role of Prevention in Longevity
06:31 The Impact of Technology on Longevity
09:21 Misconceptions in Longevity and Anti-Aging
12:50 The Future of Longevity: AI and Personalized Medicine
24:36 Demystifying AI in Healthcare
25:54 Challenges in Patient Care and Access
27:30 Investing in Longevity: Opportunities and Trends
31:37 Navigating the Longevity Research Landscape
33:40 The Role of Personal Responsibility in Longevity
41:00 Evidence-Based Longevity Medicine for Providers

Connect with us!
Sergey Jakimov on LinkedIn: https://www.linkedin.com/in/jakimov/
Artem Trotsyuk on LinkedIn: https://www.linkedin.com/in/artemtrotsyuk/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/
LongeVC on LinkedIn: https://www.linkedin.com/company/longevc/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/

Subscribe to Leaders in Healthcare for more of the innovators shaping healthcare.
Comment below with your experience with the longevity sector. Share this episode if you found value!

#HealthSpan #Lifespan #QualityofLife #PreventativeCare #Longevity #AIinHealthcare #LongevityInvestment #Lifestyle #LongevityMedicine #leadersinhealthcare #CherryHealth #LongeVC #Healthcare #medicine

This conversation explores the intersection of mental health and technology, focusing on Jason Morehouse's personal journey and the development of HiBoop, a platform designed to improve mental health diagnostics and patient engagement. The discussion highlights the challenges in accessing mental health care, the importance of accurate diagnosis, and the innovative solutions being implemented to enhance patient experiences and outcomes.

Hosted by Family Medicine Physician Jordan Vollrath

00:00 Introduction to Mental Health and Personal Experience
03:58 Barriers to Accessing Mental Health Care
06:05 The Role of Technology in Mental Health Diagnosis
10:10 Innovative Solutions for Mental Health Treatment
12:58 Understanding the HiBoop! Platform
16:09 Patient Engagement and Data Collection Challenges
19:07 The Future of Mental Health Technology
22:51 HiBoop! Pilot Program Insights and Reception
25:45 Conclusion and Future Directions

Connect with us!
Jason Morehouse on LinkedIn: ⁠https://www.linkedin.com/in/jasonmorehouse/
Dr Jordan Vollrath on LinkedIn: ⁠https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Healths medical and healthcare recruiting solutions: ⁠https://www.cherry.health/⁠
Check out HiBoop! on their website:https://hiboop.com/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.
Like this video and comment below with your experience or challenges with diagnosing mental health conditions.
Share this episode if you found value!

#mentalhealth #leadersinhealthcare #healthpodcast #healthcaretechnology #patientcare #diagnosis #cherryhealth #healthtools #healthcareinnovation #mentalhealthawareness #patientengagement #hiboop #canadianhealthcare