Todd and Travis get into a very real service business problem: how do you handle after hours calls when people are stressed, it feels like an emergency, and nobody wants to fight a phone tree or an AI bot. Travis shares what he’s tried, what has worked and what has not, and why “less is more” can matter when customers just want a live human fast. Along the way, they hit the bigger point: communication is not a nice to have, it is survival in a trade business.

Hashtags:

#CircleOfTrades

#ToddStuder

#TravisWaldstein

#AireServ

#WaldsteinPlumbing

#ServiceBusiness

#CustomerExperience

#AfterHoursCalls

#CallCenter

#BusinessCommunication

#SmallMarketMedia

Travis Waldstein checks in from the real world of contracting after a rough stretch at the shop. Water line breaks road closures power issues and the kind of problem solving that never shows up in the brochure plus a quick detour into travel stories and early Hawkeye football talk.

Todd Studer and Travis Waldstein are back in the studio for another episode of Circle Of Trades, starting with wrestling and local sports talk before getting into what really matters in the trades world. The conversation centers on integrity, accountability, and responsibility in business, what it looks like to own mistakes, and why strong culture matters from the shop to the jobsite. Along the way, Todd gets practical travel advice from Travis ahead of his first international flight to Mexico, and the two trade stories that only blue collar life can produce.