External collaboration is one of the biggest – and most underestimated – sources of risk in today’s organisations.

In this episode of Com-X Connects, Nick Cross speaks with Nick Ellis, EVP for Emerging Markets at Progress Software – the company behind secure content collaboration and file sharing platform ShareFile.

As businesses accelerate AI and digital transformation initiatives, the need for structured, secure and auditable collaboration has never been more critical.

This episode explores how organisations can move beyond email and ad hoc tools to reduce human error, strengthen governance and deliver a more trusted client experience.

“If you are not managing your sensitive information in a structured, organised way, why do you think that you’re going to have success with AI?” – Nick Ellis

Key topics include:

• The hidden risks of external file sharing
• Why email creates loss of control and accountability
• The importance of end-to-end document lifecycle management
• Data governance as the foundation for AI
• How to reduce risk without compromising productivity.

In this episode of Com-X Connects, Nick Cross, Director of Sales and Marketing at Com-X, sat down with Asif Khan, Country Manager - MEA, India and Asia Pacific at Parallels, to explore a growing reality facing IT leaders: enterprise workspaces have become too complex to manage, too fragmented to secure, and too expensive to scale.

As organisations continue to evolve across cloud, SaaS, legacy infrastructure and virtual desktops, the gap between what businesses need and what IT can deliver is widening.

Asif frames the challenge simply: “Organisations are operating in increasingly complex IT environments with a mixture of cloud platforms, legacy systems, browser-based applications, and virtual desktops.”

And as these environments evolve, so do the problems.

In today’s rapidly evolving digital landscape, organisations are investing more than ever in cybersecurity measures to confront a sophisticated threat landscape. However, many still rely on outdated point-in-time assessments that fail to keep pace with the dynamic nature of their environments.

In this Com-X Connects interview with our Co-Founder, Qui Truong, and Director of Sales and Marketing, Nick Cross, we explore how traditional security testing approaches leave ‘blind spots’ open, and why moving toward continuous validation and remediation is crucial for reducing real risk in today’s era of ever increasing and automated attacks.

We dive deep into why old-school penetration tests and ceremonial annual audits simply aren’t enough, and how making security continuous can transform an organisation’s defensive posture and increase assurance to their resiliency from attacks

In today’s hybrid and distributed world, organisations invest heavily in platforms, infrastructure and security. Dashboards glow green. Systems appear healthy. Yet users still lose hours of productivity every day because something, somewhere, isn’t working the way it should.

At Com-X, we see this pattern repeatedly. Too often, businesses are told everything is fine because a report says so — while the reality on the ground tells a very different story. This gap between perceived health and real-world experience is where productivity is lost, costs escalate, and confidence erodes.

This disconnect between what IT sees and what users experience is exactly what 2Steps was created to solve.

In a recent Com-X Connects interview, Nick Cross, Director of Sales and Marketing at Com-X, sat down with David Dick, Head of Customer Success at 2Steps, to explore how organisations can finally answer one deceptively simple, but business-critical question: can my users actually get their work done?

Steven West, Head of Technology Operations & Security at the distinguished legal firm Colin Biggers & Paisley, shares his experiences with digital transformation and working with Com-X - both from a technical and commercial perspective.

Tasked with protecting sensitive client data, maximising the effectiveness of the firm’s legal teams, and ensuring an IT strategy that delivers today and is future-ready, Steven reflects on what makes their ongoing relationship with Com-X valuable and effective.

Jason Jacobs, former Partner Lead for Citrix across APAC and Asia at Microsoft, shares his perspective on the customer conversations he and his broader team are having around Azure Virtual Desktop (AVD) - and the importance of considering the broader ecosystem and partner landscape when shaping a modern application delivery strategy.

With Microsoft continuing to simplify technology and licensing options, Jason explores where Citrix fits within these discussions and how organisations should think beyond infrastructure alone to focus on user experience, security and operational scale.

We ultimately arrive at the 'money question': when customers are modernising application delivery, what role does Citrix play alongside AVD - and how does Jason respond?

David Commisso, Director of Technology and Learning Innovation at CoreSenses - providers of the Arrowsmith Program - shares how the organisation had to rapidly pivot when the COVID-19 pandemic forced a fundamental shift in their teaching model to support remote learning through technology.

With young students who require additional learning support, the transition needed to work seamlessly not only for students, but also for their families and teaching faculty. David reflects on the challenges of delivering a highly specialised, cognitive-focused program in a remote environment - and how Com-X partnered with CoreSenses to make that transition effective, secure and sustainable.

From a consultative, education-first approach to designing technology that supported learning outcomes rather than disrupting them, David explains why Com-X’s ability to listen, adapt and deliver practical solutions proved so valuable to CoreSenses during a period of unprecedented change.

Aaron Robinson, formerly Director of Presales & Solution Engineering ANZ at Cloud Software Group, shares his insights into the value Citrix and NetScaler technologies continue to deliver in today’s enterprise environments.

Drawing on his experience working closely with customers and partners, Aaron reflects on the value he - and his broader teams - have seen when Com-X is engaged to support joint customers. From designing and delivering to managing complex Citrix and NetScaler deployments, Com-X consistently helps organisations maximise business outcomes through technology that is fit for purpose and built for scale.

Beyond sales targets and technical certifications, what truly sets Com-X apart as Citrix's 2025 Partner of the Year and a top-tier Citrix Platinum Partner - and a trusted partner of choice for both customers and Citrix teams - is their depth of expertise, customer-first mindset, and ability to translate technology into measurable business impact.