Customer Experience Patterns Podcast cover art

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Written by: Sam Stern
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About this listen

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • We're All On The Same Page | We're All Doing Different Things

    We're All On The Same Page | We're All Doing Different Things
    Dec 18 2025

    Previous CX Patterns episode on creating the conditions where bright spots emerge

    Previous CX Patterns episode on bright spots analysis


    Previous episode on Bright Spots.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    4 mins
  • The Overlooked CX Superpower with Lauren Feehrer

    The Overlooked CX Superpower with Lauren Feehrer
    Dec 11 2025

    Why organizational expertise is so important to the success of CX teams.


    Lauren Feehrer on LinkedIn


    LoyaltyCraft CX Consultancy



    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    28 mins
  • Make Bright Spots More Likely To Emerge In Your Customer Experience

    Make Bright Spots More Likely To Emerge In Your Customer Experience
    Dec 4 2025

    Phil Hamburg's post about the restaurant chains' change to the drive through script


    Previous CX Patterns episode on bright spots analysis


    Previous episode on Bright Spots.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    11 mins
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