AI has incredible potential to transform care – but what does that look like in practice, and what is the potential value for health systems and organizations? Today, we invite two leaders to explore the rapidly changing AI landscape and how leaders can support effective - and strategic - implementation.

Guests:

• Julien Billot, Chief Executive Officer, SCALE AI
• Matt Gallagher, Director, Business Development Health Division (Ontario), Airudi

Learn More:

• SCALE AI
• Airudi
• Pan-Canadian Artificial Intelligence Strategy

Summary:

00:28 Meet the Guests

06:19 Health Projects Focus

08:25 Beyond the Chatbot Hype

10:42 Talk Business Not AI

16:12 Change Management That Sticks

21:42 When AI Is Not the Answer

25:07 Rethink Processes for Big Gains

28:00 Closing Reflections and Wrap-Up

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.

When it comes to high-quality care, technology accelerates possibility—and people determine impact. In this episode, our guests explore the skills that leaders need to bring out the best of a tech-enabled world, and help make sure that the future of care in Canada is both high-tech and high-quality.

Guests:

• Dr. Jennifer Zelmer, President and CEO, Healthcare Excellence Canada
• Dr. Kendall Ho, Professor of Emergency Medicine, University of British Columbia, & Medical Director, HealthlinkBC 811 Virtual Physician Service

Learn More:

• Healthcare Excellence Canada
• HealthLinkBC 811 Virtual Physician Service

Summary:

00:00 Welcome and Introductions

04:31 Defining Quality Care

08:13 Safety Sets the Pace

10:23 Analogies for Guardrails

14:52 Co Design With Patients

15:48 Fixing Human Problems

16:41 High Performing Systems

21:59 Leader Playbook for Change

27:06 Developing Trust Based Leaders

32:00 Digital Health in One Word

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.

Why is Generative AI (GenAI)—AI that can create content in response to a user's prompt or request—so different from other technologies in health? Listen to this episode for thoughts on what you need to know to prepare yourself and your team for a GenAI world.

Guests

• Dr. Zayna Khayat, applied health futurist and keynote speaker with affiliations at AMS Healthcare, the Rotman School of Management, Deloitte, and Teladoc Health
• Will Falk, Senior Fellow at the C.D. Howe Institute; Executive-in-Residence at the Rotman School of Management; CSA Public Policy Fellow at the CSA Group

Learn More:

• AI in Action: Transforming Clinical Care Across Canada Environmental Scan

Summary

00:14 Welcome to the Podcast

03:56 Why AI Feels Different

04:16 GenAI vs Predictive vs Agentic

06:00 AI Empowered Patients

09:14 New Interoperability Reality

10:17 From Digital to AI Systems

19:51 Leadership Skills for AI Era

25:17 Mindset Shifts

28:38 One Word Takeaways

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.