Episode 007: Crisis Shame Line: Profit, Mental Health & Data Do Not Mix

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Episode 007: Crisis Shame Line: Profit, Mental Health & Data Do Not Mix

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Rae and Chris discuss the breaking news in Politico on Friday that Crisis Text Line is selling information to an AI-based customer service company that they are also an investor in.

Read Hannah Zeavin’s excellent piece on the origins of hotlines as a third option, distinct from psychiatric and police intervention: http://somatosphere.net/2020/the-third-choice-suicide-hotlines-psychiatry-and-the-police.html/

We found Zeavin’s essay from Jack Poulson’s very informative Twitter thread on Crisis Text Line. Read the whole thing here: https://twitter.com/_jack_poulson/status/1487128251319341063

The NY TImes article Chris mentioned on Deanonymization: https://www.nytimes.com/interactive/2018/12/10/business/location-data-privacy-apps.html

Finally, here is Politico’s feature on CLT and Loris.ai: https://www.politico.com/news/2022/01/28/suicide-hotline-silicon-valley-privacy-debates-00002617

PeerPride is at PeerPride.org.

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