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Episode 62: Inside a 100m Subscriber BSS Transformation - with IOH & Ericsson
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Episode 62: Inside a 100m Subscriber BSS Transformation - with IOH & Ericsson
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About this listen
How do you move 100 million subscribers onto a single BSS stack without disrupting customers? In this episode of Talking Transformation, Robert Curran talks to Hitesh Kumar (SVP Consumer Technology & Digital Innovation, Indosat Ooredoo Hutchison), Saurabh Sharma (ICT Program Director for IOH, Ericsson) and Appledore principal analyst John Abraham about one of the industry’s largest core commerce transformations.
They discuss:
- Consolidating a post-merger “architectural spaghetti” of billing, charging, CRM and catalog systems onto Ericsson’s Digital Monetization Platform
- Migrating 83 million Indosat and 40 million Hutchison subscribers in a matter of weeks, with minimal customer impact
- Using GPUs to cut migration windows from around 16 hours to under two
- Why removing customisation and staying out-of-the-box made delivery predictable
- Leading change through data, executive sponsorship and relentless communication (“95% people, 5% technology”)
- One-minute time-to-market, with product launches run by the business rather than IT
- Why generic systems struggle with telco concept-to-cash complexity
- Moving the BSS stack to Google Cloud alongside IOH’s AI and agent platform
#TalkingTransformation #BSS #DigitalTransformation #Telco #AgenticAI #Ericsson #IndosatOoredooHutchison
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