It's a leap month. An extra day to take risks to improve your quality of life.

Dr. Enang is an Assistant Professor of Research at the Centre for Business in Society at Coventry University in the UK. Dr. Enang discusses her findings from a study focusing on social risk within the context of public service reform and the role ERM plays. She explores the unintended consequences of social risk is and why it is important for institutions to understand the implications.

Is human centered design (HCD) and design thinking techniques effective for improving organization operations? David Harris joins us to discuss what HCD is and how it can be used to help leaders provide better service.

Author and Communications Expert Carlos Alvarenga joins us to talk about the rules of persuasion. Persuasion is fundamental to most of our personal and professional lives. Specific to risk management professionals, it is more important than ever to persuade leaders of the positive effects risk management can have on an organization. But sometimes it may not be that easy to convince. Carlos offers up three key rules and specific actions we can take to improve our chances of success.-- PLEASE LEAVE A REVIEW OF THIS EPISODE!