Episodes

  • Episode 7 - Express Department

    Episode 7 - Express Department
    Jan 15 2026
    Dave Rogers and Steve Shaw examine the Express Department, recommending it be accurately named the Maintenance and Light Repair Department to set realistic customer expectations and support operational clarity.
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    33 mins
  • Episode 6 - Pros & Cons of Flat Rate Pay

    Episode 6 - Pros & Cons of Flat Rate Pay
    Jan 13 2026
    In this episode of Fixed Ops Focus, Dave Rogers and Steve Shaw break down flat-rate pay for technicians: why it often beats hourly by rewarding skill, speed, and productivity—leading to higher earnings for top techs—plus the best real-world pay plans in successful dealerships.
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    24 mins
  • Episode 5 - Back to the Basics

    Episode 5 - Back to the Basics
    Jan 9 2026
    Today, we're breaking down the importance of nailing the basics... you know, the fundamentals every pro athlete drills endlessly.
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    25 mins
  • Episode 4 - Now is the Best Time

    Episode 4 - Now is the Best Time
    Jan 8 2026
    In this no-nonsense episode, Steve and Dave dive straight into why training your dealership team (sales, service advisors, technicians, and more) is non-negotiable for success in today's competitive automotive world.
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    17 mins
  • Episode 3 - CSI: Crime Scene Investigation

    Episode 3 - CSI: Crime Scene Investigation
    Jan 1 2026
    Join Fixed Ops Focus Episode 3 as industry powerhouses Dave Rogers (America's Fixed Ops Director at Piazza Auto Group) and Steve Shaw (the legendary Training Jedi and top service advisor trainer) take a hard look at CSI — Customer Service Index — and why the auto industry still has major ground to cover.
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    21 mins
  • Episode 2 - Service Advisor Standards

    Episode 2 - Service Advisor Standards
    Jan 1 2026
    Dive into Fixed Ops Focus Episode 2, where industry heavyweights Dave Rogers (Fixed Operations Director at Piazza Auto Group) and Steve Shaw (the renowned "Training Jedi" and premier service advisor trainer) tackle the real standards every service advisor needs to master.
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    22 mins
  • Episode 1- Setting Technician Objectives

    Episode 1- Setting Technician Objectives
    Jan 1 2026
    Dave and Steve break down why production is the lifeblood of profitable fixed ops and how establishing realistic yet challenging benchmarks for the year can transform your service department from good to elite. They cover the importance of production goals, individual technician accountability, aligning objectives with dealership profitability, and practical strategies to motivate techs to hit (and exceed) their numbers consistently — with a bold target: Get everyone to 200 hours per month.
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    21 mins