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For The Record - Archive

For The Record - Archive

Written by: Carm Capriotto AAP
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 A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.LSTN media LLC Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • “I Don’t Need to Read That” Said No One Ever [FTR 100]

    “I Don’t Need to Read That” Said No One Ever [FTR 100]
    Aug 24 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. mattfanslowpodcast@gmail.com Show Notes
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    • Importance of Service Information (00:00:25)Matt emphasizes the necessity of reading service information before starting any repair work.
    • Common Mistakes in Vehicle Maintenance (00:01:12)Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance.
    • Encouragement to Use Service Info (00:04:03)Matt advises technicians to always consult service information before starting any job.
    • Warranty Concerns and Accountability (00:05:05)Discussion on the importance of service information for warranty claims and accountability in repairs.
    • Pay Structure and Professionalism (00:06:34)Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry.
    • Call to Action for Technicians (00:07:34)Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.

    Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners...
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    8 mins
  • Top 3 Ownership Principles [FTR 098]

    Top 3 Ownership Principles [FTR 098]
    Aug 9 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability. Dave Justice, Owner, Repair Shop of Tomorrow. Listen to Dave’s other episodes HERE. Show Notes
    • Watch Full Video Episode
    • Importance of Education (00:00:29)Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
    • Communication Strategies (00:01:21)Dave emphasizes effective communication with clients and team members to enhance business operations.
    • Implementation of Systems (00:02:39)Dave outlines the importance of implementing systems and procedures for successful business management.
    • Business Flow Chart (00:02:39)Introduction of a business flow chart used for analyzing business performance throughout the month.
    • Manager Sheet Overview (00:03:46)Description of the manager sheet to track performance metrics and financial goals.
    • Daily Tracker Explanation (00:04:04)Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
    • Inspect What We Expect (00:05:04)Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
    • Labor Profit Management (00:06:59)Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
    • Effective Labor Rate Importance (00:08:38)Discussion on the significance of understanding effective labor rates versus door rates for financial health.

    Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:
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    11 mins
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