Episodes

  • Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]

    Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]
    Nov 30 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Recorded Live at AAPEX 2024, Matt Fanslow highlights the PicoScope's features, including its ability to measure a wide range of pressures and its applications in diagnosing noise, Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes:
    • Watch Full Video Episode
    • PicoScope Features (00:00:15)
    • Noise Vibration Harshness (00:01:31)
    • Using PicoScope for Diagnostics (00:02:12)
    • Ease of Use for All Levels (00:03:14)
    • Learning Curve and Training (00:04:51)

    Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning:
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    8 mins
  • Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]

    Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]
    Nov 23 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Joe Sevart discusses the critical importance of preparing for unexpected events. Joe emphasizes the need for life insurance, proper legal documentation, and trust arrangements to protect business owners, their families, and employees. Don’t miss this opportunity to learn how proactive planning can protect everything you’ve worked so hard to build. Joe Sevart, I70 Auto Service, Kansas City, MO. Coach with Repair Shop of Tomorrow Show Notes:
    • Watch Full Video Episode
    • Preparing for the Unexpected (00:00:06)
    • Personal Experiences and Planning (00:00:23)
    • Financial and Legal Preparations (00:01:17)
    • Key Employee Insurance (00:02:24)
    • Importance of Documentation (00:03:14)
    • Real-Life Examples of Tragedy (00:04:12)
    • Consequences of Lack of Planning (00:05:40)
    • Encouragement to Act (00:06:42)

    Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List:
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    8 mins
  • Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]

    Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]
    Nov 16 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow discusses Autel's latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes:
    • Watch Full Video Episode

    Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
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    14 mins
  • Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]

    Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]
    Nov 9 2024
    Thanks to our Partners, Shop Boss, and 360 PaymentsRena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.Show Notes:Watch Full Video EpisodeComfort (00:00:26)Customer (00:01:09)Car (00:01:39)Conclusion (00:02:17)Close (00:03:53)Value of a Phone Call (00:04:36)Customer Experience Insights (00:05:50)Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.netConnect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976-Subscribe on YouTube: https://www.youtube.com/carmcapriotto-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Visit the Website: https://remarkableresults.biz/-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-Special episode collections: https://remarkableresults.biz/collectionsThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
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    7 mins
  • Automotive Einsteins: Thinking Under the Hood [FTR 110]

    Automotive Einsteins: Thinking Under the Hood [FTR 110]
    Nov 2 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the ASTA Expo, Gerard Tonno from NAPA Autotech discusses being an "automotive Einstein." He emphasizes the importance of critical thinking, passion for auto repair, and effective use of resources and tools in diagnostics. He highlights the necessity of understanding basic electrical principles, conducting thorough visual inspections, and practicing with diagnostic tools. Gerard Tonno, NAPA Autotech Training Show Notes:
    • Watch Full Video Episode
    • ASTA EXPO: https://astaexpo.com/
    • NAPA Autotech: https://www.napaautotech.com/learn
    • Thoughts on Being an Automotive Einstein (00:00:28)
    • The Importance of Passion (00:02:03)
    • Utilizing Online Resources (00:02:54)
    • Visual Inspection Skills (00:04:34)
    • Foundational Knowledge in Electricity (00:05:41)
    • Understanding Pinpoint Tests (00:06:43

    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
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    9 mins
  • Using Your Transferable Skills to Become a Better CEO [FTR 109]

    Using Your Transferable Skills to Become a Better CEO [FTR 109]
    Oct 26 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Murray Voth explores the idea of transferable skills for automotive shop owners making the shift from technician to business owner. He highlights how their technical knowledge can be applied to efficiently use shop management software and offers strategies to overcome any intimidation they may feel. By adopting a structured approach to learning key performance indicators (KPIs) and generating business reports, shop owners can gain the confidence needed to manage their businesses. Voth encourages them to use their diagnostic abilities to analyze business metrics, ultimately improving their effectiveness in running their shops. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Show Notes:
    • Watch Full Video Episode
    • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
    • Intimidation with Software (00:00:29)
    • Shop Management Software Overview (00:02:08)
    • Transferring Diagnostic Skills (00:03:36)
    • Key Business Metrics (00:05:20)

    Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning:
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    6 mins
  • I’m Just One of the Guys! Being Seen Beyond Gender and Ethnicity [FTR 108]

    I’m Just One of the Guys! Being Seen Beyond Gender and Ethnicity [FTR 108]
    Oct 19 2024
    Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Emily Chung shares her experiences as a female minority shop owner in the automotive industry. She reflects on societal tendencies to highlight differences rather than commonalities. She encourages her peers to engage with her on business-related topics rather than focusing on her gender and ethnicity. Emily Chung, AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes:
    • Watch Full Video Episode
    • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
    • Emily's Perspective as a Female Shop Owner (00:00:26)
    • Challenges and Comments Faced (00:00:56)
    • Desire for Business-Focused Conversations (00:01:41)
    • Importance of Leadership and Skills (00:02:29)
    • Understanding Intentions Behind Comments (00:03:52)
    • Common Ground with Male Counterparts (00:04:57)
    • Personal Mindset on Success (00:06:04)
    • Role Model Considerations (00:06:54)

    Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom...
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    9 mins
  • Are You Embracing Vehicle Complexity? [FTR 107]

    Are You Embracing Vehicle Complexity? [FTR 107]
    Oct 12 2024
    Thanks to our Partners, Shop Boss, and 360 PaymentsRecorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.Show Notes:Watch Full Video EpisodeAutomotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/Importance of Embracing Complexity (00:00:26)Vehicle Theft and Security (00:01:01)Challenges in the Industry (00:01:35)Right to Repair Evolution (00:01:53)Preparation for Vehicle Repairs (00:03:15)Embracing Complexity for Professional Growth (00:04:21)Thanks to our Partners, Shop Boss and 360 PaymentsShop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.netConnect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976-Subscribe on YouTube: https://www.youtube.com/carmcapriotto-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Visit the Website: https://remarkableresults.biz/-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-The Aftermarket Radio Network: https://aftermarketradionetwork.com-Special episode collections: https://remarkableresults.biz/collectionsThe Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by...
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    6 mins