In this engaging podcast episode, we explore the essentials of IT Service Management (ITSM) through the vivid and emotional lens of the Titanic. Using the tragic voyage as a metaphor, we explain what ITSM is, why it's critical in today's digital business world, and how business simulations like the "Titanic ITSM Simulation" help participants experience complex ITSM concepts in a hands-on, impactful way.

Listeners journey through a dramatic reenactment of the Titanic disaster, reimagining how structured ITSM processes—like incident management, communication, and risk planning—could have changed the outcome. The episode highlights how simulations foster collaboration, decision-making, and learning in a safe, memorable environment. The key takeaway: ITSM is your hidden lifeline in turbulent times—and business simulations make it real, relatable, and unforgettable.

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