After an ex-client shared why I kicked them out on TikTok, and the video went viral, I felt it was important to speak openly and honestly about boundaries, safety, and values in business.

In this episode, I share a personal reflection on living in Minneapolis during a heavy moment, and what it looks like to keep showing up with care, honesty, and community.

If donating feels aligned for you, my Venmo is linked below and will go directly toward helping families I'm personally connected to in the community.

Venmo - https://venmo.com/u/sapphirespa

In this episode, I'm joined by Kiara as we talk about the journey from self-doubt to on-camera confidence.

Kiara shares how her acne story led her into content creation through a "real skin" campaign—and how showing up anyway completely changed her confidence and business. This conversation is all about connection marketing, authenticity, and why people connect with people, not perfection.

Connect with Kiara:

Instagram: https://www.instagram.com/healing.with.ki/

YouTube: https://www.youtube.com/@healingwithki/featured

Connect With me:

Download my Free Client Connection Guide: https://sapphirespa.info/client-connection-formula

Why Connection Marketing Will Win in 2026

In this episode, I share my 2026 marketing predictions for service providers, beauty professionals, and personal brands. With AI, ads, and polished content everywhere, people are craving real connection, authenticity, and trust more than ever.

We talk about why being the face of your brand matters, why in-person events are making a comeback, and why carousels are becoming one of the most powerful ways to build connection and attract aligned clients.

Grab my free 2026 Client Connection Formula to learn how to attract clients through connection—not burnout.

https://sapphirespa.info/client-connection-formula

In this episode of the PocketSuite Mini Series, I sit down with Tara, owner of Poppin Skin Spa, to talk all things Acne. She focuses on medication-free care and what it really takes to create lasting skin results.

Tara shares how she built her business around sustainable wellness, why she chose to specialize in acne, and how educating clients between sessions plays a huge role in long-term success.

We also dive into how PocketSuite has supported her growth — not just in streamlining her day-to-day operations, but in helping her scale her spa and grow her team while keeping the client experience seamless.

Whether you're an esthetician looking to niche into acne or a beauty pro focused on building a results-driven business, this episode is full of insight and encouragement.

Connect with Tara:

Website: https://poppinskinspa.com/

Instagram: https://www.instagram.com/poppinskinbytara/?hl=en

👉 To learn more about PocketSuite - The all-in-one app helping beauty and wellness professionals simplify scheduling, payments, and client communication. Here: https://pocketsuite.io/register/sapphire-spa-coaching

In this episode of the PocketSuite Mini Series, Heidi sits down with Tiffany, owner of V Luxe Skin, to talk about how she became North Carolina's #1 acne expert. Tiffany shares how social media, consistency, and clear client communication helped her build trust and real results for her clients.

She opens up about how PocketSuite supports her growing business — from staying organized behind the scenes to maintaining strong client relationships as demand increases. This episode is packed with insight for beauty pros who want to build credibility, confidence, and systems that scale.

Connect with Tiffany:
V Luxe Skin Website: https://www.vluxeskin.com/

Instagram: https://www.instagram.com/vluxeskin/?hl=en

Tik Tok: https://www.tiktok.com/@vluxeskin__

Looking for a better way to manage your bookings, clients, and communication? Explore PocketSuite and see how it can support your growth. - https://pocketsuite.io/register/sapphire-spa-coaching

In this episode of the PocketSuite Mini Series, Heidi sits down with Rosselen, founder of RCME Spa, to talk about her personalized approach to therapeutic massage and how she creates a truly custom experience for every client who walks through her doors.

Rosselen shares how she blends multiple techniques, listens deeply to her clients' needs, and crafts sessions that help them release tension, improve mobility, and feel genuinely cared for — setting her apart in a competitive massage market.

She also shares how PocketSuite has supported her behind the scenes — from streamlining bookings and client communication to keeping her organized as her schedule fills up. Rosselen walks through her favorite ways to use the app and how it helps her stay consistent with follow-ups, reminders, and maintaining a premium client experience.

Connect with Rosselen:

Instagram: https://www.instagram.com/thedallasmassagetherapist/?hl=en

Facebook: https://www.facebook.com/thedallaslmt/

Website: https://www.rcmespa.com/about

To learn more about PocketSuite: https://pocketsuite.io/register/sapphire-spa-coaching

In this episode of the PocketSuite Mini Series, Heidi sits down with Elisha, owner of Glow Studio Skincare in Dallas Texas, to talk about her inside-out approach to achieving long-lasting glow.

Elisha shares how she blends internal habits, lifestyle shifts, and professional treatments to brighten, heal acne scarring, and build real confidence.

She also shares how PocketSuite has supported her growth as a solo esthetician — from keeping client communication organized to helping her manage her expanding schedule as her business took off. Elisha shares her favorite feature inside the app and how it's helped her stay consistent with follow-ups and client care.

Connect with Elisha:

Instagram: https://www.instagram.com/glowwithlisa_/?hl=en

Tik Tok: https://www.tiktok.com/@glowwithlisa_

Website: https://glowssc.com/

To Learn more about PocketSuite: https://pocketsuite.io/register/sapphire-spa-coaching