Preview the conversation:

Healthcare organizations are under increasing pressure from staffing shortages, workplace violence, cybersecurity concerns, financial constraints, and growing regulatory requirements.

In this episode, HID's Matthew Lewis welcomes Brent Getty, Workforce Identity sales leader, and Carrie Brock, VP of Sales for Healthcare RTLS, to discuss how hospital buying decisions have evolved and what healthcare leaders can do to successfully implement new technologies.

Together, they explore the growing complexity of healthcare buying committees, the importance of staff and patient safety, strategies for driving adoption and change management, and the increasing shift toward cloud-based and managed service solutions.

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Chapters:

1:39 | How Healthcare Buying Decisions Are Changing

3:23 | Post-Pandemic Challenges Facing Hospitals

4:33 | Larger Buying Committees and Workplace Violence Concerns

5:49 | Why Staff Safety Impacts Patient Outcomes

7:56 | Helping Hospitals Navigate Complex Decisions

9:13 | Change Management and Technology Adoption

12:27 | Pilot Programs and Phased Deployments

15:00 | Cloud Adoption in Healthcare

17:35 | Avoiding Decision Paralysis

18: 53 | The Vendor's Role in Better Healthcare Outcomes

20:49 | Closing Remarks

FAQs:

Q1: Why are healthcare technology buying decisions becoming more complex?

Healthcare organizations are increasingly evaluating technology at an enterprise level rather than by individual departments. This means security, IT, nursing, operations, facilities, procurement, and executive leadership are all participating in purchasing decisions to ensure solutions integrate across the organization and deliver measurable outcomes.

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Q2: How does staff safety affect patient care?

According to the discussion, clinicians who experience burnout, workplace violence, stress, or safety concerns are less likely to perform at their best. Creating a safer environment for healthcare workers supports better patient experiences and improved quality of care.

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Q3: What is the biggest challenge when implementing new healthcare technology?

Adoption and change management are often the greatest challenges. Hospitals need clear communication, leadership support, staff involvement, and defined success metrics to ensure new systems are embraced and deliver their intended value.

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Q4: Why are hospitals increasingly interested in cloud and managed service solutions?

Cloud and managed service models can reduce the operational burden on healthcare IT teams by shifting maintenance, support, upgrades, and monitoring responsibilities to trusted technology providers. Hospitals are becoming more comfortable with these models as confidence in security and compliance grows.

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Q5: How can hospitals avoid decision paralysis when evaluating new technology?

The speakers recommend defining evaluation criteria early, involving key stakeholders, securing executive sponsorship, establishing a timeline, and focusing on measurable outcomes. Once these foundations are in place, organizations should move forward rather than continuously delaying decisions in search of a perfect solution.

In this episode, we break down the enterprise software evaluation process, exploring how organizations can adopt a phased deployment strategy and prioritize smart IT projects to drive real value from investments in physical identity access management.

From calculating the right value-to-cost ratio and managing total cost of ownership, to navigating access control compliance, mobile access credentials, and change management strategy — this is your practical guide to choosing and implementing the right approach and vendor without risking a costly, drawn-out rollout or giving up on finding a solution.

Chapters:

• 2:40 | Risk & Compliance + a Banking Scenario
• 7:25 | Exploring a Layered Approach
• 8:30 | Mobile Access Considerations
• 12:10 | Integration Best Practices
• 15:40 | How Phased Deployments Deliver Wins Faster + a Multi-location Scenario
• 22:40 | Minimizing Cost and Maximizing Time to Value
• 25:50 | Home Grown Solutions & Teasing Out Custom vs COTS Options
• 29:10 | Balancing Short and Long Term Priorities
• 33:50 | Healthcare Scenario with Patient Visitor Management and Weapons Detection
• 37:40 | Takeaways

FAQs:

Q1: Why do so many enterprise software purchases end in "no decision"?
Studies suggest 60–80% of enterprise deals stall out, often because the perceived risk of change outweighs the pain of the status quo. Organizations get overwhelmed by competing priorities and default to doing nothing.

The antidote is narrowing focus to your top three business priorities before evaluating any solution.

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Q2: What's a healthy value-to-cost ratio when evaluating a new solution?
Aim for a 5-to-1 return within a single year. If you spend $100, you should be solving $500 worth of business problem. Dropping to 3-to-1 is still acceptable, but the lower that ratio goes, the more exposed you are if timelines slip or costs creep up.

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Q3: Should we try to integrate everything on day one?
No. Every integration adds complexity and potential points of failure. Prioritize only the integrations that are essential to your core business goals in phase one. Integrations that extend value come next, and anything unrelated should go in a backlog for year two or later.

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Q4: How should large organizations with multiple locations decide where to start a rollout?
Start with a mid-sized location — not your biggest, not your smallest — where you're likely to get constructive feedback and early wins. Nail that deployment, incorporate lessons learned, then expand in rapid successive waves. This builds momentum, manages change resistance, and delivers value continuously rather than all at once.

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Q5: How do phased deployments help with change management?
A series of small, visible wins is the most effective change management strategy there is. When staff see consistent progress and feel heard through feedback loops, resistance drops and enthusiasm builds. People stop asking "why are we doing this?" and start asking "when do we get the next feature?"

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AI is moving fast; the security industry is feeling it. In this episode, Matthew Lewis talks with Tony, founder and CTO of Remote Photo, live from ISC West. The two discuss how the rapid growth of AI is reshaping physical security and why integrations matter more than ever.

Tony shares what he is seeing on the show floor, including the real tension between innovation and staying secure. He also explains why integration volume has become one of the biggest challenges for modern security teams, and how open, reliable platforms help partners deliver more value with less friction.

The conversation covers:

• How the “AI wave” is changing expectations for security systems
• Why integration quality matters for both established and emerging vendors
• What CTOs should consider when adopting AI inside their products and their business
• How new tools are helping teams work faster, reduce costs, and improve outcomes
• Why workflow improvements can be as important as new features

It is a practical, candid look at the future of security technology from two leaders working at the center of it.

Tune in, learn something new, then stop by and see us at ISC West.

HID Booth 9053
Remote Photo Booth 32093

HIMSS 2026 Show Update: What Healthcare Leaders Want Most

In this HIMSS Show Update, host Matthew Lewis sits down with Scott Galvin and Lucas Gritziotis to break down the biggest themes shaping conversations on the show floor. Together, they explore how healthcare systems are working to simplify operations, reduce risk, and improve the patient journey.

They cover:

• HL7 integrations with Epic, Cerner, and Oracle
• Connecting systems across large health networks
• New governance models for firearms detection
• Practical ways to elevate patient experience

From RTLS innovations and our launch of HID Visitor Manager for Healthcare to a puppy-and-kitten exhibit that drew crowds, the message is clear: healthcare leaders want technology that works together.

Host Matthew Lewis kicks off 2026 with experts Phil Buck and Don Campbell, reflecting on the shifts they saw across physical identity and access management and what they expect to shape the months ahead.

The conversation looks at how organizations are modernizing long‑standing systems and why many are asking for more connected and scalable workflows, that integrate across platforms with broad version compatibility. The team explores what this means in day‑to‑day operations, from using event data, such as badge swipes, to plan around hybrid work and space usage, to making mobile access easier for people to discover, enroll in, and use.

They also spend time on new safety expectations in healthcare, including state‑level rules around weapons detection, and how a stronger visitor management approach can help protect staff and patients while keeping facilities welcoming.

It is a practical, forward‑looking discussion with real insights from a year of customer conversations; a useful listen for anyone thinking about where identity and workplace safety are headed in 2026.

In this episode, we tackle one of the most pressing questions organizations face today: how do you measure the ROI of physical identity and access management (PIAM)?

Join host Matthew Lewis alongside experts Phil Buck and Don Campbell as they break down the tangible and intangible benefits of PIAM across industries—from healthcare to oil and gas to financial services.

The conversation explores real-world scenarios where onboarding efficiency, credential reissuance, and compliance automation translate into measurable savings and risk reduction. From high-frequency challenges like hospital staffing to high-stakes events such as major capital projects and M&A integrations, our guests share practical strategies for quantifying value beyond the spreadsheet.

Whether you’re a security leader, operations manager, or simply curious about the business case for PIAM, this episode offers insights that will reshape how you think about identity, compliance, and the bottom line.

Guests Don Campbell, Sr. Director, Product Management and Brent Vernon, Sr. Director, Technology & Product Management, are hosted by Matthew Lewis, Director of Product Marketing - all of HID Global

In this episode, we explore the evolving priorities of CISOs in a world where the boundaries between physical and logical security are changing. Host Matthew Lewis is joined by HID’s product leaders Don Campbell and Brent Vernon for a candid conversation on the vulnerabilities that persist in modern enterprise environments—and the strategies that forward-thinking security leaders are using to address them.

From the risks of credential harvesting and the push toward passwordless authentication, to the overlooked threat posed by contractors and third-party vendors, this discussion reveals why a holistic, always-on approach to identity and access management is no longer optional. Tune in to hear how convergence, collaboration, and smarter tooling are reshaping the security landscape—and what it means for your organization.

Chapters:
0:00 -- Introductions
1:50 -- Data Considerations for CISOs
11:00 -- Data Security and Risk That Come with Contractor Workforces
14:25 -- Actionable Takeaways

Guests Phil Buck, VP, Workforce Identity Management Business Unit and Darwin Rivera, Manager, Sales Engineering, are hosted by Matthew Lewis, Director of Product Marketing - all of HID Global

In this episode, we dive deep into the evolving role of CISOs in shaping holistic security strategies that bridge the gap between physical and cyber domains. Join host Matthew Lewis and leaders Phil Buck and Dr. Darwin Rivera as they unpack the growing influence of identity and access management (IAM), the critical importance of data governance, and the rising challenges posed by third-party risk and agentic AI.

From regulatory shifts to real-world breaches, this conversation explores the pressing concerns facing security leaders today—and why the convergence of technologies and responsibilities demands a fresh playbook. Whether you're a seasoned CISO or simply security-curious, this episode offers insights that will reshape how you think about risk, compliance, and the future of enterprise protection.

Chapters:
0:00 -- Introductions
3:21 -- The Role of Data in the Top 5 Concerns CISOs Face Today
5:40 -- Data and Risk of Suppliers
8:05 -- AI & PIAM Considerations *with Security Breach Example
13:18 -- Key Takeaways