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Handle with Care

Handle with Care

Written by: GFS
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About this listen

 eCommerce isn’t just about parcels - it’s about people. The pressure, the power moves and the leadership calls that happen behind the scenes. From the warehouse floor to the boardroom table, we’re unpacking what really goes on in retail including the wins, the lessons and the messy middle no one talks about. Each episode, we sit down with the thinkers, doers and decision-makers who are reshaping how we shop, ship and connect. Because in eCommerce, the things that matter most need to be handled with care.GFS Economics
Episodes
  • The Art of Customer Satisfaction | Handle with Care: Episode 2 with Mara Carmichael (Testermans)

    The Art of Customer Satisfaction | Handle with Care: Episode 2 with Mara Carmichael (Testermans)
    Nov 25 2025

    Guest:Mara Carmichael, Testermans

    Host: Sambi, Marketing Manager, GFS

    Presented by: GFS


    In this episode of "Handle with Care," host Sambi delves into the journey of Mara Carmichael, the sales and marketing manager at Testermans. From her beginnings in media to running a pub and finally returning to the fast-paced world of eCommerce, Mara shares insights on adapting to industry changes, the importance of customer trust and the evolving landscape of digital retail.


    Tune in to explore how connection, consistency and care remain the cornerstones of success in any field.
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    46 mins
  • The Economics of Expectations | Handle with Care: Episode 1 with Richard Lim (CEO, Retail Economics)

    The Economics of Expectations | Handle with Care: Episode 1 with Richard Lim (CEO, Retail Economics)
    Oct 30 2025

    Guest: Richard Lim, CEO, Retail Economics

    Host: Sambi, Marketing Manager, GFS

    Presented by: GFS

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    Are we living in an expectation economy where convenience comes at a hidden cost?


    In this episode of Handle with Care, Sambi talks with Richard Lim, CEO, Retail Economics, about how rising customer expectations are reshaping retail, from delivery and returns to loyalty and profitability.


    Discover what retailers can do to stay competitive, sustainable and connected to today’s consumers.
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    38 mins
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