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Hospitality Unfiltered With Elizabeth

Hospitality Unfiltered With Elizabeth

Written by: Elizabeth Grillos
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About this listen

Hospitality is changing. The question is: are we changing with it?

Welcome to Hospitality Unfiltered with Elizabeth, the podcast about what’s really happening inside the hospitality industry, and where we need to go next.

I’m Elizabeth, and after nearly 30 years working in hospitality across hotels, resorts, restaurants, sales, marketing, consulting, and executive recruitment, I’ve seen this industry from just about every angle. I’ve watched brands rise, trends disappear, great leaders transform businesses, and companies get stuck doing things a certain way simply because “that’s how we’ve always done it.”

This podcast is where we talk about all of it.

From the changing expectations of today’s traveler and the future of luxury hospitality to leadership, hiring, sales, marketing, guest experience, relevance, and the decisions happening behind closed doors, nothing is off the table.

Some episodes will challenge conventional thinking. Some will tell stories from inside the industry. And some may make you rethink what great hospitality actually looks like.

Because occupancy, ADR and RevPAR matter, but they’re not the whole story anymore.

The hospitality companies that thrive in the years ahead will be the ones willing to evolve, stay curious, take risks, create experiences people actually remember, and occasionally admit that the old way simply isn’t working anymore.

No corporate talking points. No perfectly polished answers.

Just experience, perspective, a little humor, and candid conversations about an industry I still believe is one of the greatest businesses in the world.

This is Hospitality Unfiltered with Elizabeth.

Let’s talk about what everyone else is thinking.

2026 Elizabeth Grillos Economics Social Sciences Travel Writing & Commentary
Episodes
  • Nobody Is Going to Manage Your Career

    Nobody Is Going to Manage Your Career
    Nov 15 2026

    Nobody Is Coming to Manage Your Career

    Being indispensable doesn't always mean you're promotable. In this episode of Hospitality Unfiltered with Elizabeth, we're talking about why hard work and loyalty aren't enough to move your career forward. From getting stuck in a role you're too good at to waiting for a promotion that never comes, Elizabeth shares candid insights, a little humor, and practical advice on taking control of your professional future.

    Because your career isn't going to manage itself—and waiting for someone else to do it isn't a strategy.

    emgrillosconsulting.com

    elizabeth@emgrillosconsulting.com
    Show More Show Less
    13 mins
  • Everyone Wants 5 Star Service - Nobody Wants to Pay For It

    Everyone Wants 5 Star Service - Nobody Wants to Pay For It
    Oct 30 2026

    Everyone Wants Five-Star Service. Nobody Wants to Pay for It.

    Beautiful hotels, luxury price tags, and five-star promises. But are we investing enough in the people who actually deliver the experience?

    In this episode of Hospitality Unfiltered, Elizabeth takes a candid, slightly irreverent look at the disconnect between luxury expectations and the realities of hotel operations. From shrinking labor budgets to overworked teams, we're talking about what really makes a hotel exceptional — and why you can't decorate your way around bad service.

    A few uncomfortable truths, a little humor, and absolutely no corporate sugarcoating.

    emgrillosconsulting.com

    elizabeth@emgrillosconsulting.com
    Show More Show Less
    18 mins
  • Don't Waste The Quiet

    Don't Waste The Quiet
    Oct 16 2026

    Don't Waste the Quiet

    In hospitality, we're conditioned to believe that busy is good and slow is bad. But what if those quieter moments are actually our biggest opportunities?

    In this episode of Hospitality Unfiltered, Elizabeth explores why slow seasons aren't wasted time — they're a chance to rethink your strategy, fix what's not working, invest in yourself and your team, and get a little creative.

    From tackling that never-ending "someday" list to finding new ways to grow your business, this episode is a reminder that sometimes the most productive thing you can do is embrace the quiet.

    Because the quiet isn't the problem. Wasting it is.
    Show More Show Less
    8 mins
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