How To Map Invisible Friction Points

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How To Map Invisible Friction Points

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We break down the 'micro-friction' that kills conversion rates in multi-channel journeys. Using a concrete example from a mid-sized e-commerce brand, we show how small design choices at specific touchpoints create invisible walls for customers. This episode moves beyond high-level mapping to look at the actual seconds lost in user experience. #CustomerJourney #MarketingStrategy #UserExperience #ConversionOptimization #FexingoBusiness #BusinessPodcast #DigitalMarketing #MicroFriction #TouchpointMapping #EcommerceGrowth #CXDesign #RetailAnalytics #ConsumerBehavior #DataDrivenMarketing #OmnichannelStrategy #UXResearch #BrandLoyalty #MarketingInsights Keep every episode free: buymeacoffee.com/fexingo

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