How To Prevent A Verbal Escalation?
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How To Prevent A Verbal Escalation?
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About this listen
- Maintain a structured and adequate environment.
- Avoid confrontation.
- Know the concern of the person who attacks you.
- Offer realistic alternatives.
- Redirect attention to another topic or activity.
- Show empathy and support the patient by identifying demands and feelings.
Find out more in this podcast.
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