Today we sit down with Doug May, SVP of Productivity at Harness, to discuss one of the most critical yet overlooked aspects of a healthy organization: Sales Productivity. Doug has had an illustrious career at elite organizations including Datadog and Databricks, and he brings that expertise to Harness, where he has cut ramp time in half and increased per-rep contribution by 43%.

We explore the "F1 engineering team" analogy of GTM support, why productivity metrics are the ultimate indicator of a company’s health, and the specific questions every candidate should ask to de-risk their next career move.

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai

🏹 Key Topics Covered

00:00 - In this episode

02:44 – What is Sales Productivity Strategy?

04:00 – The F1 Analogy

05:15 – Measuring Every Step of the Process

07:45 – Cutting Ramp Time in Half at Harness

09:05 – Optimizing the Hiring Profile

12:02 – How Investors Use Productivity as a Health Signal

13:57 – Questions to Ask During Recruiting

18:23 – Benchmarks for Rep Attainment

20:00 – The Six Secrets of Excellence

25:34 – Productivity Leadership and the CRO

31:12 – Understanding CAC and Scalability

42:45 – The 5X Win Rate Improvement

💥 3 Biggest Lessons:

The F1 Engineering Team Approach: Doug views the productivity function as the engineering team behind an F1 driver. Elite sellers are the drivers, but they shouldn't be dropped into any car. A world-class productivity strategy provides the fuel (pipeline), the GPS (RevOps), and the tools to optimize every contributor's horsepower to ensure they reach "elite" status.

De-Risk Your Career with Data: Candidates should scrutinize an organization’s health through productivity metrics, not just OTE. Key indicators include ramp time (e.g., 7 months vs. 15 months), the percentage of ramped reps achieving quota, and average deal size. If a CEO does not list sales productivity as one of their top three success metrics, it is a sign that the organization may view sales as a cost center rather than an investment engine.

Decision Velocity is Critical for Growth: In a high-growth environment, waiting to make decisions is not an option. Doug highlights the concept of one-way vs. two-way doors: identifying which decisions are reversible so the team can maintain high velocity. This agility allows an organization to respond to data in real-time and win the competitive race.

💬 Notable Quotes

"We are basically there to optimize the horsepower of every single seller in the organization." "Any change is incremental until you pile them on top of each other."

"If sales productivity is not one of [the top three metrics], I should probably walk away." "Great talent... can make hay in any field if they’re supported properly."

"You have to be willing to do the hard, hard stuff."

🙌 Thanks for listening! This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro. If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns

Website: http://huntersandunicorns.com

Twitter: http://twitter.com/HuntersUn1corns

Instagram: http://instagram.com/huntersandunicorns

Blog: http://huntersandunicorns.com/blog

#softwaresales #huntersandunicorns #playbookuniverse #salesproductivity

In this episode, we sit down with Anish Agarwal, CEO and Co-founder of Traversal, for a deep dive into the substance behind the AI noise. Anish, a former Columbia professor and researcher in causal AI, shares his unique journey from academia to founding an organization disrupting the site reliability engineering (SRE) and observability space.

We explore the critical difference between "AI wrappers" and companies building genuine infrastructure, the emergence of the "Forward Deployed Engineer" in the sales pod, and how to identify technical moats in a world where models are rapidly evolving.

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai 🏹

Key Topics Covered

00:00 - Intro 01:53 – Traversal: the AI Site Reliability Engineer

03:14 – AI Wrappers vs. AI Native

04:58 – The Importance of a Technical Moat

07:27 – Human Error and Data Scarcity

08:56 – From Experimental Budgets to Production Reality

14:42 – The Rise of the "Forward Deployed Engineer"

22:50 – From PhD to Founder 34:50 – Rethinking the Observability Stack

💥 3 Biggest Lessons: A Technical Moat Lives in Infrastructure and Data: Anish argues that a sustainable AI company must be an infrastructure and data company at its core. If your value is purely in prompt engineering or simple workflows, model companies (like OpenAI) will eventually "eat" those features. A true moat is developed through context engineering—managing petabytes of data in a way that is consumable for LLMs—and functioning on systems elements haven't been trained on, such as private observability logs.

Target Workflows Where Humans Are "Bad": When assessing the longevity of an AI solution, look at the tasks it automates. If a human is already good at the task, data for that workflow is easily collected and fed into public models, making the solution easy to replicate. The most defensible AI companies solve superhuman problems—tasks humans are inherently bad at or data types (like time-series logs) that are not publicly available for training.

The Chasm Between Pilot and Production: We are entering a phase where the "experimental AI budget" is drying up. Winners in the next two years will be companies that can connect their year-long pilots to hard labor or software spend. This requires tight technical scoping and a "pre-sales mindset" that lasts long after the initial check is signed to ensure the product survives the first renewal cycle.

💬 Notable Quotes

"As much as we’ve been an AI company, we’ve been an infrastructure and data company."

"If you are creating prompts or simple workflows, the models will just keep eating those up."

"The un-sexy part of AI—how you actually deploy this and comply with regulation—that is what is now maturing."

"Sales is a first-class citizen in the company... a less good product can win if you have the right team to bring it to market."

"I’ve become a student of sales... it eventually becomes a systems engineering problem."

🙌 Thanks for listening!

This episode was hosted by Simon Kouttis and Oli Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro.

If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns Website: http://huntersandunicorns.com Twitter: http://twitter.com/HuntersUn1corns Instagram: http://instagram.com/huntersandunicorns Blog: http://huntersandunicorns.com/blog #softwaresales #huntersandunicorns #playbookuniverse

Today we tackle the noise surrounding the AI movement with Paul Klein, CEO and Founder of Browserbase. With a career spanning early-stage Twilio to raising $70 million in under two years for his own infrastructure startup, Paul brings much-needed critical thinking to the "AI bubble" debate.

We explore the bridge between old-world sales principles and modern, developer-first GTM strategies. Paul breaks down why Product-Led Growth (PLG) should be viewed as a pipeline engine rather than just a revenue machine and explains the power of the "Logo Flywheel" in creating executive FOMO.

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai

🏹 Key Topics Covered

00:00 - Intro

02:20 - AI Bubble: Hype vs. Genuine Technology Value

05:19 - Building the "Logo Flywheel"

08:42 - Raising $70M in 2 Years

10:15 - Infrastructure Power

11:13 - PLG as a Lead Engine

19:15 - Selling Inspiration, Not Just Problems

32:14 - From Twilio to Browserbase

36:00 - Building a Generational Company

💥 3 Biggest Lessons:

Bring Critical Thinking to the AI Wave: While technology is creating real value, Paul warns against blindly buying into the financing hype. He emphasizes that both sellers and buyers must look for sustainable business models and long-term viability. Success in the AI era requires a "critical eye" to separate genuine innovation from experimental revenue that may not renew.

The "Logo Flywheel" is the Ultimate De-Risk: For infrastructure companies, social proof is invaluable. Executives often make decisions based on FOMO (fear of missing out), looking for established logos to validate their choice. By landing high-profile customers early, you create a flywheel effect that makes subsequent sales easier and de-risks the purchase for the next executive buyer.

PLG and Sales are Not a False Dichotomy: Paul challenges the idea that you must choose between being a PLG company or a sales-led company. Instead, use PLG as a lead engine. Letting developers self-serve allows them to "try on" the software like a jacket, while the sales team focuses on high-value "graduation" opportunities—converting active users into enterprise-level champions.

💬 Notable Quotes

"We need to bring critical thinking to the AI bubble and the AI wave."

"If you can get these great logos that inspire other companies, it's going to be much easier to sell."

"Developers... want to try it on. You don’t just buy a jacket without trying it on."

"You have to think a lot more like an angel investor or a VC than like a salesperson."

"First move is often lose... someone can copy everything... but they won’t get the 10,000 hours of customer understanding."

🙌 Thanks for listening! This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro. If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns

Website: http://huntersandunicorns.com

Twitter: http://twitter.com/HuntersUn1corns

Instagram: http://instagram.com/huntersandunicorns

Blog: http://huntersandunicorns.com/blog

#softwaresales #huntersandunicorns #playbookuniverse

Today we sit down with John Lack, Global Head of Sales Development at Airtable, to demystify the world of software sales as a profession. John breaks down the immense rewards of the industry—from earning six figures right out of college as a successful BDR to mastering the "autonomy, mastery, and purpose" of high-level tech sales.

We explore why the BDR role is the most critical time in a career for building foundational grit and why 90% of AE struggles stem from poor front-end pipeline generation. John also shares his own unconventional journey, starting as a BDR at age 30 and scaling teams through massive growth phases at Oracle and MongoDB.

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai

🏹 Key Topics Covered

00:00 - Intro

01:53 - Software Sales as a High-Trajectory Profession

03:48 - The Six-Figure Entry: SDR/BDR Realities

06:47 - Why PG Sets You Free

10:27 - Grit and Resilience: Pushing the Boulder

16:51 - How to Assess the Right Organization 20:25 - Uncommon Investment in Development

33:28 - John’s Story: Starting as a BDR at 30

43:32 - The AE and BDR Partnership Dynamics

💥 3 Biggest Lessons:

Pipeline Generation is the Foundation of Success: Most Account Executives who struggle do so because they lack consistent pipeline generation skills from the front half of the sales process. The BDR role is not just a stepping stone; it is where you learn the "meat and potatoes" of sales—doing the gritty work in the dark, from cold calls to disqualification, that eventually sets a field seller apart.

Seek "Uncommon Investment" in Development: When interviewing, candidates must challenge organizations on their training programs. A high-quality program can clearly articulate its methodology (Learn, Practice, Do), validates skills through real-world application, and provides double the industry standard of coaching time—dedicating specific hours to both pipeline strategy and individual skill development.

Habits Determine Your Fate: Success in sales is fueled by a consistent "operating rhythm" and discipline. Resilience—the ability to view 70,000+ cold calls as a way to learn rather than just experiencing rejection—and the discipline to maintain consistent prospecting habits are what ultimately determine a leader's career trajectory.

💬 Notable Quotes

"You can easily make six figures right out of college as a successful BDR and it just goes up from there".

"PG is life. It sets you free".

"You don't determine your fate. You determine your habits and your habits ultimately play a huge part in determining your fate".

"I made somewhere in the neighborhood of 70,000 plus cold calls in my life... that teaches you a certain level of resilience".

"There is no AI without APIs... AI is not going to have that first conversation and really do phenomenal qualification".

🙌 Thanks for listening!

This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro. If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns

Website: http://huntersandunicorns.com

Twitter: http://twitter.com/HuntersUn1corns

Instagram: http://instagram.com/huntersandunicorns

Blog: http://huntersandunicorns.com/blog

#softwaresales #huntersandunicorns #playbookuniverse

In this episode, we welcome Joe Eskenazi, CRO at Kong, to discuss the critical transition from an elite salesperson to a top-tier business leader. Joe shares how he bypassed the typical "salesperson" label by treating every interaction as a business consultancy, fueled by a concurrent MBA and an early career in sports broadcasting.

We dive deep into the reality of the CRO role—orchestrating cross-functional ecosystems rather than just closing deals—and the personal journey of managing high-intensity burnout. Joe also offers powerful advice on finding an authentic leadership voice and why organizations must prioritize leadership training to protect their talent.

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai

🏹 Key Topics Covered

00:00 - Intro

01:57 - The Reputation and Rise of a CRO

03:39 - Viewing Sales as Business Optimization

06:47 - The Calling Card for Success

13:50 - The Cross-Functional Ecosystem

19:30 - The Strength and Weakness of Intensity

25:00 - Navigating Burnout

33:14 - The Kobe Bryant Lesson

42:34 - Finding Your Own Voice

46:36 - The Era of AI Governance and APIs

💥 3 Biggest Lessons:

Be a Business Leader, Not a Sales Leader: To reach the executive level, you must shift your mindset from selling products to solving strategic business challenges. Joe argues that a true business leader drives cross-functional alignment and won't do "bad deals" just for a commission because they are focused on the long-term health of the organization.

You Can’t Outwork the Job: High-performers often fall into the trap of trying to out-hustle every problem, which inevitably leads to burnout. True leadership requires ruthless prioritization, mental resilience practices like breathwork or cold plunging, and recognizing that your effectiveness is compromised if you neglect your health or family.

Never Compromise the Standard: Influenced by mentors like Cedric Pech and Luca Lazzaron, Joe believes in maintaining an unshakeable standard of excellence. He uses the "Touch the Line" philosophy to remind leaders that shortcutting small details eventually leads to personal and professional erosion.

💬 Notable Quotes "Find your voice. Find out who you are as a leader". "I tell AEs who become leaders, you can't outwork the job. Just know that". "I realized that I love what I'm doing because I love to help businesses optimize and transform". "Preparation was always my calling card... I absolutely have a big fear of failure". "There’s no AI without APIs... we like to be the picks and shovels leading to the gold".

🙌 Thanks for listening! This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro.

If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns

Website: http://huntersandunicorns.com

Twitter: http://twitter.com/HuntersUn1corns

Instagram: http://instagram.com/huntersandunicorns

Blog: http://huntersandunicorns.com/blog

#softwaresales #huntersandunicorns #playbookuniverse

In this episode, we welcome Steve Rog, CRO at Cyera, one of the fastest-growing technology companies in the world.

Steve opens up about his journey from a technical networking background to becoming a high-impact leader in cybersecurity. We unpick how he landed one of the industry's most sought-after CRO roles and why Cyera’s culture of humility and teamwork keeps them winning.

Steve shares profound lessons on seeking out mentors, the critical importance of Emotional Intelligence (EQ) in delivery, and why he views leadership as a responsibility to help others reach their "ceiling".

🙌 Thanks To Our Sponsor! Aurasell AI: https://www.aurasell.ai

🏹 Key Topics Covered 00:00 - In this episode

01:53 - Landing the Industry's Hottest Role

02:45 - Culture: No One is Bigger Than the Team

05:02 - The Science Behind the Playbook

06:45 - The Debt of Gratitude: Seek Mentors

13:05 - Overcoming Early Career Insecurity

35:57 - EQ: Why the Way You Deliver Matters

39:15 - A Turning Point: When My Boss Joined Me

💥 3 Biggest Lessons:

EQ is About Delivery, Not Softness: Emotional Intelligence isn't just about being "likable"; it's about the strategic delivery of information. Steve emphasizes that the way a leader delivers good or bad news determines how it is received and acted upon, requiring the leader to put themselves in the other person's shoes.

Authentic Leadership is Altruistic: The most authentic form of leadership is surrounding yourself with people better than you and not being insecure about having "weapons" on your team. Steve attributes his success to Cyera's altruistic culture, where teams prioritize the customer first, the company second, and themselves last.

Active Mentorship Drives Careers: You cannot wait for an introduction; you must proactively seek out mentors and ask for help. Steve advocates for paying this forward by investing in everyone from BDRs upward, ensuring team members have the guidance they need to navigate "highs and lows" without entering a tailspin.

💬 Notable Quotes

"I love seeing the team win. I love seeing career progression and I love the thought that I'm helping people achieve their career goals".

"No one person is bigger than the team".

"Measure six times, cut once. It's the philosophy across the company".

"You almost have to have imposter syndrome to go figure it out". "You can't coach charisma, you can't coach likability... and you can't really coach desire".

🙌 Thanks for listening! This episode was hosted by Simon Kouttis and Oli Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro.

If you enjoyed this episode, please drop a like/share and subscribe to our channel!

🦄 Connect with Hunters & Unicorns Website: http://huntersandunicorns.com Twitter: http://twitter.com/HuntersUn1corns Instagram: http://instagram.com/huntersandunicorns Blog: http://huntersandunicorns.com/blog

SEO Tags: Steve Rog, Cyera, CRO, Sales Leadership, Cybersecurity, Servant Leadership, Emotional Intelligence, Mentorship, GTM Strategy, Force Management, Career Progression, Software Sales, Hunters & Unicorns

Tags: #softwaresales #huntersandunicorns #playbookuniverse

Jason Eubanks is back to answer the question every revenue leader is asking: Will AI kill sales jobs or make great sellers unstoppable?

He drops hard stats (91% of B2B teams missed quota, top 25 % drive 80% of revenue at 11× productivity) and explains why AI is a superpower for elite performers, a wake-up call for the bottom quartile, and a complete game-changer for SDR outreach, buyer trust, and hiring. If you lead a sales org, this 35-minute conversation is required listening. 🙌

Thanks to Our Sponsor! Aurasell AI

The first AI-native GTM platform: https://aurasell.ai

🏹 Key Topics Covered

00:00 - Intro & Jason returns

01:38 - AI: replace or superpower?

03:07 - Top 25% dominate revenue

04:38 - 91% teams miss quota

09:40 - AI’s impact on SDRs

12:46 - Outreach volume vs buyer fatigue

16:52 - Human trust + real-time signals

25:14 - Hiring for the AI era

28:25 - Will AI make sellers lazy?

31:12 - Keeping top talent engaged

💥 3 Biggest Lessons:

1. AI Widens the Performance Gap Top 25 % already produce 11× more — AI will make them unstoppable while exposing under-performers.

2. Bottom Quartile Must Adapt Fast If you don’t aggressively adopt AI tools, you’ll fall further behind as others 2–4× their productivity.

3. Hire Character, Teach Skills Work ethic and engagement can’t be automated — get these right and AI turns good sellers into great ones.

💬 Notable Quotes “AI will be a superpower… it will unlock new levels of productivity that allow your top sellers to become even more productive.” “91 % of all B2B sales teams didn’t hit their revenue targets.” “80 % of the revenue was generated by only 25 % of the sellers.” “I don’t buy that AI makes sellers lazy — laziness exists for other reasons.”

🙌 Thanks for listening! This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro. If you enjoyed this episode, please smash like/share and subscribe!

🦄 Connect with Hunters & Unicorns

Website: http://huntersandunicorns.com

X: http://x.com/HuntersUn1corns

Instagram: http://instagram.com/huntersandunicorns

Blog: http://huntersandunicorns.com/blog

#softwaresales #huntersandunicorns #playbookuniverse