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Spa Insider

Spa Insider

Written by: Universal Companies
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About this listen

 Welcome to Spa Insider, the podcast for spa professionals who want to grow, connect, and thrive. Hosted by Universal Companies—trusted by spas from the Ritz-Carlton to independent practitioners—we share tips, tools, and expert advice to support your day-to-day and long-term success. Whether you’re new or seasoned, you’ll find helpful insights in every episode.Universal Companies Economics
Episodes
  • From Vision to Five-Star Reality: Lessons from Opening a Luxury Spa

    From Vision to Five-Star Reality: Lessons from Opening a Luxury Spa
    Jan 28 2026

    In this episode, Nicole Stewart, Spa Director at Nicewonder Farm & Vineyards, walks us through her 18-month journey launching a luxury spa at a destination resort in Appalachia. Nicole shares the lessons she learned along the way — from staffing challenges and training for service excellence to designing experiences guests genuinely remember.

    This conversation blends practical insight with heartfelt reflection on leadership, mental health, inclusivity, and why taking care of yourself is essential when your job is taking care of others.
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    25 mins
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