In this episode, Kyla sits down with Dennis Vergne, a systems improvement consultant based in London, to explore the concept of Relational Service Design and why it’s critical for transforming public services. Dennis shares his journey from a youth recreation worker in the Netherlands to consulting on complex service systems across health care, social care and the prison system. Together, they discuss how factory-logic thinking has infiltrated human services, the problems with fragmentation and practical ways to shift towards more relational, human centered approaches.

Guest Bio

Dennis Vergne is a systems improvement consultant and co-owner of a UK based Consultancy called Basis Ltd specializing in transforming public services.

Resources Mentioned

• Relational Service Design
• Burrtzorg Model: Self Managing Nursing Teams
• School of Moral Ambition
• Viarpi Cartoon

Do you have a innovation or improvement story you would like to share? Contact Kyla at shiftpodcastcanada@gmail.com. Follow us on Facebook or Instagram.